Okay so the fire alarm went off at mid-night and I was standing outside the hotel in my rather fetching Snow White PJs until 2.30am but before all that excitement here’s the review of the hotel…
It’s a perfect location for the Bullring and (at this time of year) the beautiful Christmas market, unlike Broad Street Travelodge , this one is tucked away from the hustle and bustle of the centre but only a 2 minute walk to re-join it as and when you feel like it. The hotel is a Travelodge, so don’t check in and expect a roll top bath and Egyptian cotton sheets and you won’t be disappointed. We were welcomed to the hotel reception desk with a cheery and enthusiastic greeting and promptly checked into our rooms (little did we know we’d only be spending 2 minutes 30 seconds in it!) and when we opened the door to the bedroom it was fresh, clean and welcoming…I don’t think you could ask for much else from what is essentially a budget hotel, somewhere just to rest your head (if you’re lucky!).
So it’s mid-night, you’re in the centre of Birmingham in your PJs, staring at the hotel you should be sleeping in and the only thing you can do is wait. It was a genuine crisis and the team at the Travelodge were clearly trying their very best to rectify what was a very stressful situation for them and their guests, with little or no experience of such a thing happening previously so well done to you all! I would suggest that if it does ever happen again, you just make sure there is a constant communication link between you guys and your guests as we were often left ‘in the dark’ questioning other guests about what might be happening and where we might be going BUT that said, you all did amazingly to stand in front of (some) very irate and irrational guests while organising appropriate transport for each and every one of them!
Thank you for looking after us, thank you for being so genuine throughout the experience and thank you for the social experiment…I love to see how people react in a ‘crisis’! ;-).
So in short…Stay here for low rates, clean rooms and genuinely pleasant service from a very down to earth team!