You certainly do at this hotel. I think the staff have taken courses in looking surprised and shocked when you tell them somethings wrong, mine included:
you,ve given me the wrong room someones already staying in it
the electricity in the room isnt functioning properly ie if you turn the main light on the TV VOl goes down??
the internet doesnt work despite it being advertised as coming free with the room
the bars not open
theres no hot water
theres no towels in the room and looks like it hasnt been cleaned in weeks
etc etc etc
- Official Description (provided by the hotel):
- Harborne Hall Hotel is an 18th-century building offering good-value hotel accommodation in Harborne conveniently located only 15 minutes from Birmingham City Centre. Harborne Hall Hotel & Conference Centre is a hidden gem offering conference, training and hotel facilities in delightful landscaped surroundings. Whether your event is a regular team meeting, training course, annual conference. Wedding reception or just here for the night, the landscaped gardens and the contrast of traditional and modern design provides a truly unique venue. Harborne Hall dates back to the end of the eighteenth century and has a very interesting past closely linked to the industrial development of Birmingham. Constructed at the end of the Eighteenth Century Harborne Hall has had many distinguished residents, see the history of Harborne Hall hotel. Customer first is our very simple mission statement. If we are serving the customer correctly, everything else will fall into place. The team strive to achieve customer first all day every day. We want our customers to know that their needs are the most important thing we are dealing with, providing excellent service at all times. ... more less
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