Have stopped at this hotel for a few years now for special occasions. This time it was my wife's birthday, we booked with the hotel in advance and said it was for my wifes birthday and we came often and asked for a specific room 2401 (underneath champagne bar) as i believe this has some of the best views to be had from any room. Check in was fine though we arrived at 2.45 our room wasn't ready, our bags were taken and they would take them up for us when its ready great. We did some shopping returned and went to the room, I was hoping that as before when we've stayed and told them of a special occasion, there has been a hand written message or a complimentary bottle of wine awaiting our arrival. yes there was a hand written card and yes placed by some wine, but unfortunately the card so loving written had been made out to the previous occupants of the room and had been re-positioned by housekeeping as a gift for us, which put my wife out a bit. We did mention to reception but only a sorry "that was for the last people" was all we got
We did have some issues with the air con as well, it was an extremely hot day when we came, we shut the curtains and kept the balcony door closed but it still seemed to have no power, even after reception came and checked on it it certainly wasn't powerful enough for the size of the room.
Pool is fantastic, beds great and so comfortable, bathroom lovely as well. Rooms very clean and very stylish, and nice to have complimentary drinks,(bottled water, beers, wines, soft drinks) and chocolate, crisps, no you don't get an endless supply but its a nice touch as many never dare open the minibar for the fear of the checkout bill, so nice touch. (Tip) The ques for the champagne bar/ main bar at night can get silly obviously with your room card you skip the que like a vip, def worth visiting upstairs!! All in all another good stay, but just a little brush up on attention to detail required
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