We stayed for three nights on a break after Easter. Although good this was not quite up to the standard I have come to expect from this level of Marriott hotels. I obtained an Dinner Bed and Breakfast rate which was good value but on the last night wanted just a B&B rate as we had a theatre booking at the RSC. This seemed to cause some confusion later in the stay with a bill being provided after 2 of the three nights and subsequent problems with key cards being valid.
Also on checking in we were given key cards to room 360 which different work and only with effort found out we were actually meant to be in 260! Even then more problems occurred with non functioning key cards.
The hotel,was good, clean although in certain areas a little lacking. Bedrooms did not have air con mad the pool was over chlorinated. Also the practice of charging for Internet access in the bedrooms is not acceptable these days. Marriott need to recognise this, especially if they trade on the web then they should make it easy for their customers.
The bedroom was good, the Oaks restaurant was nice but needed a wider choice.
Service was good and the staff friendly.
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- Also Known As:
- Forest Of Arden Marriott Hotel And Country Club
- Marriott Birmingham
- Marriott Coventry
- Coventry Marriott