I booked 2 rooms for the 22 September as we were attending an event at the NEC. On going to use the toilet in our room for the first time I noticed that there was faecal matter on the back on the seat - having to clean a toilet seat before you use it is not something I would expect to have to do when staying at a well know chain. The underneath wasn't clean either. I then noticed long dark hairs on the floor behind the door and next to the bin. (While I'm at it the mouldy grouting in the shower wasn't very pleasant either). What really makes me mad though is that I complained to reception on leaving the next day and was asked for my email address so I assumed I would receive a written apology. The following week I then completed a customer satisfaction survey that I was sent by Holiday Inn, listing my complaints and ticking the box to allow them to contact me about my comments but over 4 weeks later neither the hotel or Holiday Inn themselves have bothered to contact me, hence this report on Tripadvisor. I could also complain about the breakfast but enough people have done it on here so you get the gist!
- Official Description (provided by the hotel):
- Holiday Inn Express Birmingham NEC is a modern hotel located in the grounds of the UK's largest exhibition centre, the National Exhibition Centre, 10 minutes from Birmingham International Airport and Train Station. In addition to free Wi-Fi, facilities at the hotel include evening meals, parking, meeting rooms, licensed bar and prices which always include breakfast. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, IHG, Priceline, Hotels.com, Cheap Tickets and BookIt.com so you can book your Holiday Inn Express Birmingham NEC reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Birmingham Nec Hotel Birmingham
- Birmingham Holiday Inn