Where do I start? After using this hotel on several occasions in the past I was disgusted and appalled by my last stay in the Frankley Services Travelodge. I have never felt so let down, disappointed, and unwelcomed by one of your Travel lodges in my life time.
We continued to our room up a smelly corridor, we continued to room 125 and was appalled by its state (Very smelly room, dirty bathroom floor, dirty black grout on bathroom tiles, dented shower rail, dirty marked walls on every wall, broken window locks to maintain security as we were on the ground floor, a noisy room on the motorway side. grubby sofa bed). We were so disgusted that you could offer a family or in fact any customer this standard of room that my husband returned to the reception to ask for another room.
We carried all the bedding to the new room up the stairs including our own luggage bags to stay in room 210. We found the room cleaner in comparison to 125 but still run down, tired, sofa bed torn and grubby and a dirty bathroom floor, bath panel peeling away from the bath and a sticky patch on the carpet at the end of the bed. The sheets were clean but the window locks were better but one was missing completely. We were so tired at this point we then had to request towels and toilet roll by going back down stairs. We had to use baby wipes to clean the bathroom floor and they were black and the floor looking brighter after doing this but no soap from Travelodge to wash our hands with.
You get what you pay for and this was true, but never the case in the past. We found most of the staff unapproachable and rude. It has put us off Travelodge for good even though we have used them for years. It needs a refurb and the staff looked fed up. What a shame as we have stayed here before and enjoyed it, it feels as if they have stopped caring at this lodge.
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- Also Known As:
- Travelodge Frankley m5 Southbound Hotel Birmingham
- Travelodge Hotel Birmingham
- Travel Lodge Birmingham
- Travelodge Birmingham
- Birmingham Travelodge
- Birmingham Travel Lodge