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“Nice hotel ,had a few problems but does not feel like a Hilton” 3 of 5 stars
Review of Hilton Garden Inn Birmingham Brindleyplace

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Hilton Garden Inn Birmingham Brindleyplace
4.0 of 5 Hotel   |   1 Brunswick Square | Brindley Place, Birmingham B1 2HW, England (Ladywood)   |  
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Ranked #32 of 136 Hotels in Birmingham
Certificate of Excellence 2014
sheffield
Top Contributor
61 reviews 61 reviews
34 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
“Nice hotel ,had a few problems but does not feel like a Hilton”
3 of 5 stars Reviewed January 26, 2013

We arrived around 1:30 pm and was given our room immediately upon check in ,which was great as we had my disabled mother with us.
We told the lady at reception ,that we had parked the car in the HOTEL car park and told her what bay and asked if it was payable or free , as it is usually free when a disabled guest stays (all other Hilton s I have stayed in have been free) .The lady said she would let me know later ,which she did and said it was payable.They were also supposed to have reserved me a space as i had phoned in advance but this did not happen.

I had asked for connecting rooms but the rooms were four doors away from each other(not good when celebrating my 40th birthday ).we were told "they did not have ANY connecting rooms).The rooms are very nice and have everything you need for a short breakaway including fridge ,safe,pc/mac with Free internet and also free WiFi so I could use my ipad.

There is a laundry room with washer and dryers for hotel guests to use on the 2nd floor and also a small fitness room located on the 1st floor.

On the first day when leaving the hotel to go to the town centre we popped to reception to inquire about something and was told we could not leave the car park unless we had a key card we were given the card and she wrote the bay number down and said this was OUR bay for the whole stay but we decided to walk instead (should have been given this upon CHECK IN).

On the 1st night NO HOT WATER AND NO HEATING brrrrr let the tap/shower run ,still no hot water so could not have a shower.I had to turn the heating off as it was blowing cold so had to get under the duvet.
On the following morning (my birthday )NO HOT WATER OR HEATING AGAIN so called reception and was told someone would come and they did.They told us it was done buy computer so they would change the settings.They must have changed them as it was warmer for a little while but also had a burning smell coming from the air con .I was worried about my mother because she has had a lot of illnesses and needs to keep warm. so they gave her a little fan heater (not what you expect from a 4* hotel.

On my birthday we decided to take the car out and popped to reception to ask something and was told if we wanted to leave the car park we would NEED A CODE for the exit ,so was told the code, went to town ,came back and someone was parked in our bay (so much for our bay being reserved for the whole stay).To me this hotel has a lot of problems and is not run to the standard of a normal Hilton .We should have been give the key card ,code ,and reserved bay upon check in

Because I am an Hilton honours member I should have received a free paper in the mornings but even this was not mentioned at check in, although I did receive four vouchers for free water from the pantry (mini shop at reception area).

Breakfast was great, not a vast choice but was enough .The bacon and scrambled eggs were delicious and the omelette was nice too.

The hotel is nice (as a MINT hotel) and location perfect but I/we experienced a lot of problems within our short stay and I would not want repeat them.This is the only Hilton I have stayed in that I have been glad to leave .I am surprised Hilton have put there name / taken over this hotel because although the staff are polite and friendly the efficiency of a Hilton is not there.

Please note.THERE IS NO LIFT FROM HOTEL CAR PARK TO RECEPTION / HOTEL only stairs.

What should have been simple to sort out on check in, became a nightmare throughout our stay .

This hotel is in a great location , town centre about 15 minute walk from hotel .1 minute walk on to broad street .turn left, cross the road ,walk all the way down broad street passing several pubs including O'Neil s, Witherspoon s, Lloyd s number one carry on to the underground through the underground keep left through fletcher's walk (little indoor centre )cross at the crossing and you are in Birmingham centre.

For this stay we paid £262 for two rooms for two nights through the 40% off offer AND £25.00 parking so in total £287.00 .A good price for a Hilton Hotel but in my opinion it is not worthy of the Hilton name.

If it was not for the problems with the hot water ,heating and car park I would loved to have given this hotel a better rating because the rooms are lovely but I am afraid I have to give it an average rating .

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1,671 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
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English first
Nottingham, United Kingdom
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 26, 2013

Wanted somewhere to stay overnight due to a night out in Birmingham, this hotel is located in a great place just off Broad Street, many pubs and nice restaurants only a minute away. On arrival met with a smile, no problems checking in and my room was a Queen room. Very clean and comfortable room with free wi fi and computer supplied. Bar area was really nice all the staff were professional, polite and helpful. I will definitely return.

Room Tip: Ask for a queen room if you can, I got one for the same price as a standard room.
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Birmingham, United Kingdom
Top Contributor
59 reviews 59 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 26, 2013

Ive stayed here in the past when it was called mint hotel or city inn hotel and the luxury feel was very much there. However on this occasion it was gone a little for some reason....

However the breakfast was nice and we all had waffles!

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Midlands
Top Contributor
65 reviews 65 reviews
15 hotel reviews
Reviews in 35 cities Reviews in 35 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed January 24, 2013

Stayed for 2 nights in January 2013 for business at the icc.
5 minutes walk to the venue which was excellent.
The check in was quick and easy.
The rooms were well equipped ... With Apple Macs in the rooms, free wi-fi and television built in.
There are no baths in the room, and the heating was noisy but otherwise you could not really need any more...
Breakfast was great with plenty of choice ... From waffles to full English and an omelette making station!
Check out was also easy, with a card to ensure that the parking I the nearby ncp was only £12 for 24 hours rather than £25!
All in all would return

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Newport
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 23, 2013

We visited the NIA in Birmingham on a very snowy evening. We stayed at the Hilton Garden Inn which is just a stone throw from the Arena.

The Hotel is very well placed for restaurants and other attractions. The staff were friendly and helpful. Bedrooms very well equipped, quiet and comfortable. Hotel parking reasonably priced.
Excellent breakfast.

Will use it again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torquay
Senior Contributor
48 reviews 48 reviews
36 hotel reviews
Reviews in 42 cities Reviews in 42 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed January 21, 2013

Stayed overnight to go to a concert at NIA in Birmingham. Hotel subsidises the multistorey car park next door so the 24 hours costs £12 which is not bad for city centre.
All very clean and sparkling; staff are very obliging and efficient with quick check-in.Good advice on local facilities, map, directions to venues etc.
Rooms excellent, lovely comfy bed, Apple TV/computer unit. Bathroom rather compact & bijou (shower not bath) but more than adequate with nice toiletries.
Breakfast is buffet service with egg/omelette station, waffle maker etc. All good quality and nice and hot.Again, staff very efficient and well-trained.
Overall, thoroughly recommended for a Birmingham City break, especially as it is only a few minutes walk from NIA and the main shopping areas.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 20, 2013

I stayed in this hotel for a second time still like the cleanliness and the modern trendy deco. The room is spotless clean and provides good shampoo and body wash. There is always taxi queuing outside the hotel need not worry about calling for a cab if you are in a hurry. 

Room Tip: Rooms on higher floor
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  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Birmingham Brindleyplace

Address: 1 Brunswick Square | Brindley Place, Birmingham B1 2HW, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#10 Luxury Hotel in Birmingham
#15 Business Hotel in Birmingham
#22 Family Hotel in Birmingham
#27 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Garden Inn Birmingham Brindleyplace 4*
Number of rooms: 238
Official Description (provided by the hotel):
Winner of the 2011 TripAdvisor Certificate of Excellence The Hilton Garden Inn is a four star standard hotel located in Birmingham City Centre within the prestigous Brindleyplace development. The hotel is centrally located and ideal when attending events and concerts at the International Convention Centre, National Indoor Arena and Symphony Hall or enjoying the shopping and nightlife in and around the city centre. The hotel features 238 queen evolution rooms, the Brindley Lounge, City Cafe, Business Centre and Fitness Centre. All of the rooms are equipped with Apple Imacs which provide a full IT solution for all of your business needs and double up as a comprehensive entertainment system as well featuring a wide range of channels including sky sports. Complimentary wifi is avilable throughout the hotel as well. Sleep Deep, Eat Well, Work Smart, Stay Fit and Treat Yourself are amongst the brand pillars which the team work hard to deliver and ensure that you have a comfortable and successful stay. ... more   less 
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Also Known As:
Hilton Garden Inn Birmingham Brindleyplace Hotel Birmingham
City Hotel Birmingham
Birmingham City Hotel
City Inn Birmingham

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