This hotel is absolutely vile. There is not one good point about it. I booked a room using Hotels.com and they know about the serious issues I had with this hotel and have now taken this hotel off their website!
Minor issue was that there were no spaces in the car park (so we had to park on the side of the road). But then, we entered the hotel and all hell broke loose!
The receptionist was so so rude and impolite. I got the key and went up to my room. Had to go up to my room in the lift, which had the worst smell and was so filthy I didn't even want to put my bag on the floor! The hotel is like a building site to walk through, with doorways without doors and buckets/paint tins/bits of wood everywhere.
I got to the first floor and after about 10 minutes trying to find my room (there were room numbers missing off the doors so had to try my key in several doors before finding the one that worked) I managed to get inside. I wish I hadn't! The carpet was filthy, the bathroom was disgusting with filth all over, the toilet constantly dripped which would have kept me awake all night, the curtains were ripped and dirty, the window wouldn't shut, the chair had a weird stain on it, the doors wouldn't shut properly, a drawer was missing out of the dressing table (which I wouldn't have used either since that didn't look like it had been cleaned for ages), there were loose wires hanging out of the walls and ceiling... need I go on?! I pulled back the duvet on the bed and was disgusted to see hairs and stains on the sheets. The pillows were the same, and were so so thin and floppy. That was enough - and I went back downstairs after 5 minutes for a refund! Passed a few other guests who were either completely drunk or stoned. The whole hotel smelt of stale urine and cigarette smoke.
But that wasn't the end of it. I said that the room was unsatisfactory and asked for either a room in a better condition, or a refund. I was told that it was the only available room, and that I couldn't have a refund. Without any explanation. I said that there were so many things wrong with the room and it was a blatant health and safety hazard - please please PLEASE no one go there with young children in particular. The insultingly rude receptionist looked almost amused by my request, and just kept saying he wasn't going to refund me. He then attempted to say that I hadn't been charged, so why would I need a refund - I could just walk out without paying? I told him the money had gone out of my bank after paying through Hotels.com, so he said he needed proof of this otherwise there was no chance of a refund. So I asked about the 'free wifi' that was advertised so I could get my internet bank account on the screen - he said I had to pay £5 for it and that I could only use it in the lobby.
Another man then came into the reception and I explained to him that I needed a refund as there was no chance I'd get any sleep in that room, and I had a competition the next day so needed rest before that. He was as rude as the other one, just saying he couldn't do anything about a refund. The two men then kept talking in a foreign language that I couldn't understand, so I had no idea what they were saying. I also felt quite threatened, as they were getting angry and I was worried what they might do.
They then said that they couldn't offer a refund as the manager had to do that, that they had no power to do it, so if I went away and then came back the next day could get a refund then. Didn't trust them at all, so didn't move.
We were arguing for about an hour before another man came in. I explained to him, and he was possibly the only good thing about the hotel, but he should get a job somewhere else so he is more appreciated! He kept calm and told me that he could issue a refund there and then. I accepted this and he sorted it out in 2 minutes. I asked if he was the manager and he told me that no, he was someone who worked in the kitchen. So a member of kitchen staff had more power than receptionists to offer refunds?! Safe to say I wouldn't believe a thing the receptionists said, they were total liars.
Ended up driving up the M6 and staying in a Days Inn at a service station for just £10 more - so so so so so so SO worth it!
Repeat - please don't stay here. Even though it's low priced, it's also full of drunk/stoned guests, nasty smells, dirty rooms and filthy bedsheets, with horrible receptionists. Definitely worth paying just a few pounds more to stay somewhere (even just round the corner) that's so so so much better.
- Official Description (provided by the hotel):
- With over 100 en suite bedrooms, the 3-star Norfolk Hotel is situated on the A456 in Edgbaston, less than 10 minutes' drive from Birmingham city centre. It offers Wi-Fi access and free parking.Located next door to the hotel, the Headingley Restaurant offers international dishes for breakfast and dinner.Tea and coffee making facilities, Freeview TVs and a private bathroom feature in each modern room.The hotel is completely non-smoking, and has a stylish reception area and a well-stocked modern bar, which serves drinks until late and has Sky Sports channels.In large, peaceful gardens, the hotel is down the road from lively Broad Street, 2.5 miles from Edgbaston Cricket Ground and 1.5 miles from Birmingham New Street Station. The NIA and the ICC-Birmingham convention centre are a 10-minute drive away, with the M5 motorway less than 4 miles away and there are regular buses to the city centre. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com, Agoda, TripOnline SA, Despegar.com and Odigeo so you can book your Norfolk Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Inn Birmingham
- Norfolk Hotel Birmingham