After months of travelling to South east Asia, I finally arrive at my humble abode (Birmingham). I stayed here for two nights before returning to London - where I study and work. I was immediately shocked by the HUGE disparity between staff customer service in Vietnam and staff customer service in the UK. There is a much greater level of service abroad than here, not least because foreigners know how to smile!!! The receptionist man looked really cheesed off by the questions I was delivering.. However, the rooms were pleasant, not attractive but clean with the tiniest TV's I had ever seen in my entire 22 years. I seriously hope my review will motivate management/owners to implement a new wave of initiatives to at least consider competing with the greats (who keep going, going, going UP).
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- Also Known As:
- Edgbaston Palace Birmingham
- Hotel Edgbaston Palace