Booked the Burlington for a one-night getaway with the Wife. Paid extra for the Executive Double room - in theory providing more spacious accommodation and decor. The decor and bathroom were nice - however spacious it was not. I would say that it was not much bigger than the standard room.
The big let down was the morning - and the breakfast chaos. The hotel was obviously busy, but unfortunately the dining facilities couldn't cope with the people that were turning up. The staff unfortunaly were not very helpful at all - bordering on rude in truth as they struggled to cope. We, like other complained to the duty manager as having waited for half an hour we were still no closer to the fry-up ! We ended up having to leave in the end. The hotel wouldn't compensate us either as we had booked through Superbreaks ! The duty manager that was on was apologetic - but useless really. Still waiting for a call from the manager now, even though they took our number yesterday.
All in all - we still had a nice break - shame the hotel let itself down really..
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- Also Known As:
- Macdonald Burlington Birmingham
- Hotel Macdonald Burlington