I stay regularly at this hotel on business and it can be a flawless stay, however, I find the rooms vary massively depending which part of be hotel you are in.
The older rooms, which are I think room numbers less than 1000, when I have been in these, they are single rooms, very old. one i stayed in the TV was nearly off the wall and the toilet. Very small rooms with single beds against the wall, old wall radiators that are a nightmare to control the temperature, very outdated.
On one occasion, last month, there was a huge corporate dinner night, which was below these rooms, the loud music was on until 1am, and the function did not finish until 3am, the noise of people being just as loud as the music was. Hilton is at first a hotel, not a conference centre, the wellbeing of guests should be considered before conferences. I am aware there was several complaints about the noise that night.
If I had stayed here only on these occasions where I have had these poor rooms this trip advisor review would be one star, two at a push due to the facilities.
One random thing is that the internal costa coffee shop within the hotel is double the price of normal ones, a small latte is £4.50. This is strange as hiltons in London with costa's inside are priced at normal rates around £2.50?? You would expect the opposite, not sure the justification in the crazy price.
On the plus side, The rating been redeemed slightly due to the good stays I have also had. When you do get a decent room, they are good and I have also had many stays which would give no reason to complain about, again, if rating those stays alone, probably around 4 stars. The food service is generally fast, the pool is the biggest I have seen in any hotel, ideal if you we're taking the family too.
It was a shame when I complained, despite being a silver hhonours member and having a catalogue of failures on a single stay, I was still not offered a refund, only a upgrade on a next visit, which although I appreciate, fails in comparison with a premier inn good night guarantee.
- Official Description (provided by the hotel):
Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel.
With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services.
Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible.
The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens.... more less
- Reservation Options:
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- Also Known As:
- Hilton Birmingham Metropole Hotel Birmingham
- Birmingham Hilton