I stayed here for about 10 weeks Monday > Friday while on secondment.

The hotel is brilliantly located with most things wihin walking distance. The staff are very friendly and efficient.

The rooms are rather dated and need updating but are kept clean, although performance of the showers is variable, from being blasted out of the bath to a trickle you have to run around. The lack of air conditioning is abit of a shame and the rooms can become stuffy if you leave the windows closed. If you leave them open then it can be quite noisy. The traffic is a noisy problem on the 'front' and the very early deliveries (5am) and bin trucks collecting bottles from nearby pub is a problem at the 'back'. All the rooms are fairly spacious. There are some on the 1st floor which are huge with fold down beds, which might double up as seminar rooms with ugly strip lighting.

I don't think its a hotel you would go to for a luxury break, but it is friendly and reliable. I always managed to get parking, which was reasonably priced for the city centre and secure.

We booked this hotel as a base whilst visiting Birmingham for Gay Pride over the bank holiday weekend. The location is pretty good, located just outside of the inner ring road, and within an easy walking distance to all city attractions.

The hotel itself is incredibly dated, both architecturally and decor-wise. This hotel still proudly displays its AA 4 star sign outside the front door, but as soon as you get to reception you realise that the rating is from some time ago. The bar is characterless, as is the restaurant, and whilst there have been some half-hearted attempts at redecoration they've mostly fallen flat. The corridor's to the rooms are dated, but clean (certainly on the 2nd floor anyway).

The room itself was decorated in a standard mid 1990's 4 star way, I think that ours was decorated as a superior room but had since had the upgraded status removed (no mini-bar etc). The bathroom was plain ugly with very dated wallpaper and fixtures and fittings. The grout had disoloured and the sealant had gone mouldy - 4 star it was not. Other gripes included a bedside light not being replaced despite asking twice and general maintenance of the room not of a high standard, ie, the cupboard door was on the skew, all it needed was 2 minutes with a screwdriver.

The reservation was mis-handled with the booking being listed as room only when it was actually B&B, just unprofessional really. What topped things off however was a broken pipe on the fifth floor which resulted in no hot water for most of Saturday until about 9pm. The hotel did refund half the room rate, but the inconvenience to guests was unacceptable.

Overall the price reflected the standard that we experienced which was £55 B&B, however next time I'll pay the extra and stay at the Mal, Radisson or Hyatt.

My sister and I stayed in this hotel as it was recommended on the Carling Academy Website which was where we were going to see a concert. The link takes you to the hotel website which looks absolutely beautiful!! The rooms look very fresh and new and up-to-date. This is not the case. First we made reservations for 1 room with 2 single beds and when we got there the man on reception put us in a double room, which was not clean had a huge hole in the bedcover, the 2 bedside lampshades were falling off , had a brick wall as a view and was generally in need of upgrade!!!!! We went back to reception and pointed out there mistake - no apologies were given they just moved us to another room but with 2 single beds. Again this room was disgusting - it didn't look like it had been dusted in about a month, the bedsheets again had holes in, the mould and mildew on the tiles in the bathroom was minging - again the lampshades were falling off and very bashed and worn. These may all sound like things that aren't too bad but when they are charging £75 per night you expect it to be at least clean. If I had known beforehand there was a Holiday Inn Express just 2 mins across the road I would have stayed there as from experience the rooms are clean and tidy and its cheaper.

I stayed here for three nights recently and would not stay again. The rooms, though spacious, are tired and very 1970s, espcially the bathroom. The shower was a pathetic trickle from what looked like a pipe sticking out of the wall.

I ate in the bar on the Friday night and had what was obviously warmed up or microwaved insipid chili con carne with clumpy cold rice. The breakfast buffet was overpriced at 15.95 (at least for me); my fellow guests only paid a tenner for both of them on both mornings but I didn't complain as I assumed they'd been undercharged.

It made up for them being allocated a smoking room when checking in despite the booking conf. stating non-smoking

Reception also messed up a taxi order: the one we ordered at 9.55 never turned up; I was later called by reception at 16.55 telling me my taxi was waiting for me

The location is great but that's the only saving grace and had we not got a good deal of 55 quid for the Sunday night we wouldn't have paid the 125 quid r/o for the previous two nights.

Try the CityInn or Mal in future.