I booked the Hyatt even though we live twenty minutes away because myself and my daughters wanted a hotel experience with a pool for New Year's Eve. We booked months ago and there was no warning that the pool would be closed at the time of booking (and because it was New Year there was no alternative available). We had requested a room at the front of the hotel so we could see the celebrations in the city. I also range Christmas week to make this request again. When we arrived we found we had been put at the back of the hotel! I asked if this could be rectified. We returned an hour later and our room wasn't ready. We finally checked in at 3.50! When we went to swim - the main purpose of our visit -we were told that the pool was closed. We might as well have stayed at home or booked another hotel. We had pretty shoddy room service with dreadful pizzas and I had to ring down again for the salad I had been charged for. It was all a bit rubbish really. The only thing that made it OK were the staff, in particular, James at reception, the duty manager on New Year's Eve and the woman at the gym reception who immediately referred our concerns to the duty manager. We were given breakfast, wine and a discount. It was much appreciated but won't bring back our New Year's Eve. If only the whole hotel were as good as some of its best staff.
- Official Description (provided by the hotel):
- Atrium-style hotel located in city center & adjoining the International Convention Centre. ... more less
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- Also Known As:
- Hyatt Regency Birmingham Hotel Birmingham
- Birmingham Hyatt Regency
- Hyatt Birmingham