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“Served its purpose” 3 of 5 stars
Review of Ibis Birmingham Bordesley

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Ibis Birmingham Bordesley
2.0 of 5 Hotel   |   1 Bordesley Park Road Small Heath | Bordesley, Birmingham B10 0PD, England   |  
Hotel amenities
Ranked #74 of 138 Hotels in Birmingham
Leeds
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Served its purpose”
3 of 5 stars Reviewed October 28, 2012

Me, my boyfriend and our friends stayed at Ibis Bordesley this week as we were going to a concert for my best friends birthday. The rooms were clean, larger than expected and bed was comfortable. The bathrooms are smart compact pods but there is enough space to move around and the shower is powerful. Only thing we found that needed improving was the service, you are waiting a while for your drinks, the girl who served us had no clue what drinks we were asking for but I don't believe it was her fault as she clearly hadn't be trained as she didn't even know how to pull a pint! But on a postivite note the staff are nice and polite and do try.

Room Tip: Ask for a room away from the lift.
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmanuel R, General Manager at Ibis Birmingham Bordesley, responded to this review, October 30, 2012
Dear Guest,
Many thanks for leaving us your feedback, always appreciated!
I am glad to read the room was up to your standards and that you have enjoy the comfort of our brand new beds. I do apologise for the hesitant service you have received. I have recently recruited new Staff Members, and they are on the process to be fully trained in order to give our Guests the best service. I am sorry that on that occasion it wasn't up to your standards, but I will make sure all Staff are fully trained as soon as possible, as my Team and me are working hard to focus on Customer Service. I was glad to read that they were nice and polite with you.
Please feel free to contact me on 0121 506 26 00 should you wish to discuss the matter further.
Best Regards
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269 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Brno, Czech Republic
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 26, 2012

I spent one night in this hotel.

Check-in was quick, staff in reception desk was nice. I had a decent room, which was spacious and clean, bathroom was clean too and with all equipment I needed. Bed was comfortable, sleeping was good without any disturbing voices. Breakfast was tasty, I had a bacon, bread, coffee and juice. Check-out was quick with no problems.

I was satisfied with services in this hotel, I would reccommend to everyone who looks for accommodation for one night during travels.

  • Stayed November 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmanuel R, General Manager at Ibis Birmingham Bordesley, responded to this review, October 27, 2012
Dear Anfy,
I was really pleased to read your good comments about our Hotel, its Staff who is working hard to provide our Guests the best welcome and service. I am glad to see you enjoyed our Brand New Beds delivered at the beginning of this month, and satisfied to know you have enjoyed your breakfast! Your comments will be displayed in our Staff room to encourage our Staff to carry on providing the best to our Guests!
Many thanks for your comments; we look forward to welcoming you back in our Hotel soon.
Best Regards
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Bristol, United Kingdom
2 reviews
4 of 5 stars Reviewed October 24, 2012

a good hotel, I do like Ibis hotels, they are good value, modern and pretty spacious. although this hotel is a little out of the way, and on a busy carriageway, all in all it suited me fine. Ideal If you wanted to watch footballo at birmingham city, just 5 mins walk. good firm beds, and powerfull showers.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmanuel R, General Manager at Ibis Birmingham Bordesley, responded to this review, October 25, 2012
Dear Customer,
I was delighted to read your good comments about your recent stay in our Hotel. I am happy to read you enjoyed your night on our brand new beds changed at the beginning of this month. In all the Ibis hotels, we have now brand new beds of excellent quality, and we are proud of them!
Our location, although slightly outskirt, is indeed very convenient to access BCFC, at walking distance. We offer free car park, allowing you to leave your car in a secure location, and enjoy a night out in city centre, 5 minutes away by Taxi, at a very low fare, avoiding the inconvenience to park in city centre!
We look forward to welcome you back.
Best regards.
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brighton
Top Contributor
66 reviews 66 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 24, 2012

Well placed for the city centre without being in it. Very friendly and helpfull staff and very clean.
The evening meal was excellent but only one bottle of red wine available. Not one type but actually one bottle? Luckily we ordered it before anyone else.
Fairly quiet in my room although my collegue next door said the road noise in his room was quite loud? Had a good nights sleep myself.
Breakfast was good and checked out without any delay.

Room Tip: Away from the main road.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmanuel R, General Manager at Ibis Birmingham Bordesley, responded to this review, October 25, 2012
Dear Guest,
Thanks for your good comments about our Hotel, its cleanliness, the friendliness and efficiently of our Staff. I will pass them your feedback, as it will encourage them to carry on providing the best service to our Customers. I already had spoken to my Restaurant Supervisor to make sure the wine on offer on our menu is on sufficient quantity to avoid this kind of issue in the future!
We look forward welcoming you on your next visit to Birmingham.
Kind regards
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London
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 10, 2012

My wife and I used this hotel when we went to this year's Tory conference. While not a place of luxury, it was all that we wanted. It was easy to get to then venue, the staff were pleasant and helpful and the bedrooms were clean and comfortable. The shower and toilet were housed in a sort of capsule - very neat and pleasant to use.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmanuel R, General Manager at Ibis Birmingham Bordesley, responded to this review, October 15, 2012
Dear Guest,
Thanks for your feedback. I was really pleased to read you have enjoyed your stay with us. Our housekeeping staff is working hard to deliver the cleanest rooms to our Customers, and our reception Staff is always ready to help you. I will share your feedback with all my teams. I look forward to welcoming you back for your next visit in Birmingham. Best regards.
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Top Contributor
68 reviews 68 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
187 helpful votes 187 helpful votes
5 of 5 stars Reviewed October 1, 2012 via mobile

Very good customer service, room very clean with basic facilities provided. The room was warm and had extra towels pillows to suit all comfort tastes. The hotel was central to local restaurants and during my stay I did not eat at the hotel therefore it would be unfair to criticize. I congratulate the staff in making my stay an enjoyable stay.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmanuel R, General Manager at Ibis Birmingham Bordesley, responded to this review, October 7, 2012
Dear Retrodude,
I am pleased to read your comment about the good customer service you have experienced during your stay.
Your comment regarding the cleanliness of the hotel has been passed onto the Housekeeping Manager and she will share it with her entire team.
We are looking forward welcoming back you in our hotel for your next visit of Birmingham.
Best regards
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 19, 2012

The great thing about Ibis is that you know what you are going to get and you get it.

A good value for money hotel. Clean, functional and everything you need for a short stay. Friendly, good breakfast. Parking is easy and has security at night. Not far from the city centre, but on the road to the airport and NEC. Its not the Ritz, but you're not paying the Ritz price either. I would stay there again.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmanuel R, General Manager at Ibis Birmingham Bordesley, responded to this review, October 7, 2012
Dear Guest,
Thanks you for your comments about your recent stay.
I am pleased to read you have enjoyed the facilities and the friendliness of our Staff.
I have copied and displayed your comment in the Staff board to encourage them, and motivate them to provide the best service.
We are looking forward welcoming you back in our hotel for your next visit of Birmingham
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Birmingham Bordesley

Address: 1 Bordesley Park Road Small Heath | Bordesley, Birmingham B10 0PD, England
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #74 of 138 Hotels in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Birmingham Bordesley 2*
Number of rooms: 87
Official Description (provided by the hotel):
The Ibis Birmingham Bordesley Circus, easily accessible from the M6, M1 and M42 motorways, is 5 min by car from the National Indoor Arena, the International Convention Centre, the Symphony Hall and New Street train station. Close to the biggest Star Cityin Europe, 5 min on foot from Birmingham football club, it has 87 airconditioned rooms with Pay TV, internet access. It also has a restaurant, a bar serving snacks 24 hours 7 days, free parking and wireless Internet connection for business guests. ... more   less 
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Also Known As:
Ibis Birmingham Bordesley Hotel Birmingham
Accor Birmingham Bordesley

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