How can this hotel have 3 stars? Not shabby chic, just shabby. We were allocated a tiny twin room after having turned down one which had not been made up - at 4.00pm. The shower room was so small it could not accommodate a towel rail. Taking a shower was an exercise in contortionism with the tap protruding painfully into a certain area of your anatomy if you wanted to be in the flow of the water. The room had not had more than a cursory clean in years but to disguise this there was a pervading smell of disinfectant masking the underlying odour.
The lift was ridiculous. Absolutely filthy, doors refusing to close properly, stopping only vaguely in line with the floor and shaking like a plane in a thunderstorm.
In a city centre area you would expect more noise than a quiet suburban district but this was just silly. In addition to all the usual street noise and hotel banging around there was a man bellowing instructions on a building site through a tannoy until 12.30 at night and starting again at 6.00 am.
So, who awards the stars? The local tourist agency must be inundated with complaints and should be ashamed. I felt embarrased with overseas visitors in the lift - they looked totally bemused. What kind of impression of Birmingham and the UK does this give? But most of all, why did I not check earlier reviews before I booked???
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- Also Known As:
- Birmingham Britannia Hotel