Upon arrival at the hotel we were greeted by a very friendly member of staff who served us in a really efficient way. We found everything we needed in the room and managed to get the help from staff about out night out in the city. The following morning we went down for breakfast which was lovely and then we discovered the snow outside.
Due to living in Liverpool we thought it might be impossible to get home in the weather so enquired about staying an additional night, for which we were quoted £135 for a basic room. Considering I had only paid £74.00 for the previous night for a superior room with breakfast I was extremely shocked.
We obviously declined this offer and proceeded to book into another hotel over the road who had a much cheaper rate. We decided to leave out car in the Novotel car park as we had paid for 24 hours and returned later in the day to retrieve it when we discovered the rates at the hotel had now increased to £195.
This completely disgusted me as the hotel were aiming to profit off other peoples misfortune, we weren’t staying an extra night through choice, we had no other option and i can imagine many people where in the same boat.
I had been very impressed with everything up until this point but the price increase in an unfortunate situation has made me re-think my opinion.
- Official Description (provided by the hotel):
- The Novotel Birmingham Centre is an AA rated 4 star hotel right in the centre of Birmingham. We are the first choice for a business trip or a holiday. For meetings, conferences and banquets, Meeting@Novotel offers a professional service to ensure your event runs smoothly and successfully. Our new Elements approach to dining and our Elements restaurant and bar offer the ultimate in choice. A short walk for the international Convention Centre, National indoor Arena and Brindley Place. ... more less
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- Also Known As:
- Novotel Birmingham Centre Hotel Birmingham
- Accor Birmingham Centre
- Birmingham Novotel