I am a member of the Accor Hotels loyalty club and am a Platinum member. This gives me certain privileges at their hotels worldwide however on a lot of a occasions, I have to remind them of this leading to some awkward moments and conversations.
However, this Novotel has been the exception and many of their group hotels can learn something from the staff here. From check in to check out it was a very enjoyable stay and we had no complaints at all. I was indeed made to feel like a Platinum member of their loyalty program.
The price was very competitive and the location was excellent for what we needed (we were at a concert at the LG arena and New Street train station is a short 10 minute walk away).
Breakfast was very good in the morning and the room size was adequate for the little time we spent in it.
The only reason I didn't give 5 stars was because the room itself felt a little dated, especially the separate toilet in the room.
Otherwise it was completely faultless and highly recommended.
- Official Description (provided by the hotel):
- The Novotel Birmingham Centre is an AA rated 4 star hotel right in the centre of Birmingham. We are the first choice for a business trip or a holiday. For meetings, conferences and banquets, Meeting@Novotel offers a professional service to ensure your event runs smoothly and successfully. Our new Elements approach to dining and our Elements restaurant and bar offer the ultimate in choice. A short walk for the international Convention Centre, National indoor Arena and Brindley Place. ... more less
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- Also Known As:
- Novotel Birmingham Centre Hotel Birmingham
- Accor Birmingham Centre
- Birmingham Novotel