I booked an executive room because it stated online that it came with free broadband. It turned out *wifi* was (exorbitantly) chargeable... You had to connect with a wire to get the free connection. (I have a macbook air and can't connect with a wire.) The Nespresso machine in the room was broken. Cups had other people's lipstick stains/ coffee stains on them. The bathroom was a disaster too. There was a foul smell when I turned on the taps to the sink. A tap fixture fell off when I turned on the bath taps! There were hairs in the bath. The bedroom was stuffy. I called reception (at about 5pm on the day I checked in) and said "the air conditioning appears to be broken". The gentleman told me "I'll get a member of the maintenance team to your room tomorrow." Tomorrow!! I was staying for *one* night!! I complained and asked to speak to someone more senior. The lady who came on the line told me it was *not* aircon but "a ventilation system" and assured me that it was working. It didn't really work to cool the room. I paid £134!! This was ridiculous for the state of the room and the quality of service. I was really quite dissatisfied and will not stay at this Novotel again.
- Official Description (provided by the hotel):
- The Novotel Birmingham Centre is an AA rated 4 star hotel right in the centre of Birmingham. We are the first choice for a business trip or a holiday. For meetings, conferences and banquets, Meeting@Novotel offers a professional service to ensure your event runs smoothly and successfully. Our new Elements approach to dining and our Elements restaurant and bar offer the ultimate in choice. A short walk for the international Convention Centre, National indoor Arena and Brindley Place. ... more less
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- Also Known As:
- Novotel Birmingham Centre Hotel Birmingham
- Accor Birmingham Centre
- Birmingham Novotel