Perhaps this should have one and a half points not one. The big problem was arrival. When we arrived at about 9pm for an overnight stay having made a non-cancellable Internet booking we were told that our room had been cancelled because we hadn't arrived by 6 pm and the hotel was full! We had the printout confirming the booking which certainly was not conditional on arriving by 6pm but the reception staff waved that away - although with some detectable sense of unease.

Eventualy we got a room after demanding to see the manager and a rather tense scene. No apology given although I got the impression from mutterings by the staff that something was wrong with the booking system. I'd only stay there again if I absolutely had to - the hotel is a rather tired barrack like travelodge which does what it says on the tin. I'd have given it a 3 if not for the check in fiasco

Hotel fine as expected for an airport.Totally disagree with bad reports on here.Its an airport Hotel NOT a 5 star luxury property.Is the last person out to ruin the hotel reputation on purpose?The one report is laughable.
It is clean,tidy,quiet just what you need.Above all its opposite the terminal for convenience.I cannot understand why some people ever leave home when they complain so much just what do they expect ! I booked through a travel agent which is always cheaper than direct on the hotels website.If you have such high expectations when you leave home try Burj Hotel Dubai 7* and pay £1500 per night instead of 3* at £75.
Get what you pay for ..........

this is the worst hotel i have stayed in ! - from the exterior it looks like a crematoirium in basingstoke the interior is reminisant of a 1960s mental aslum. most of the room is made over to black mold with the remaining floor space given over to trampoline like beds with legs facing in four different directions which threaten to buck you on to the floor at any moment. the room we stayed in was a disability access room but we as able bodied people had difficulty switching the tv on.
all in all get a taxi to birmingham and do not stay here under any circumstances. The 150 quid a night can be more pleasurably spent on electric shock therapy.

Booked on line, no problems. Check in very swift and abrupt, no hello even! Room very tired and dirty, bathroom dirty, towels grey, bedroom dusty. Bar prices high, service low. ~Bar VERY smokey - roll on Julys smoking ban. Watch out - breakfast already on bill even if you have not had it, although it was taken off quickly - remember to check this. Would definately NOT recommend, NEEDS A REALLY GOOD PROFESSIONAL CLEAN UP.