The hotel itself is fine for the price. I would say very good value. But and its a big but the staff need some lessons in how to be polite and do there jobs!
On our visit we arrived after the check in time only to be told our room wasn't ready. So had to sit for over half an hour while waiting for it to be cleaned. next got to the room to find the TV doesn't work. So had to vacate the room for them to replace the TV. Staff said it would be 10 min job sat waiting for almost an hour and had to ask someone if it was ready only to be told it had been done ages ago and they had forgot about us! Rest of the stay was fine. Next morning go to check out was walking up to desk and said I would like to check out please only to be rudely told the person who was walking up to desk clearly behind me was next. what else can I say? I won't be staying again. EVER
- Also Known As:
- Crowne Plaza Birmingham City Centre Hotel
- Crowne Plaza Birmingham City Centre Hotel Birmingham
- Birmingham Crowne Plaza
- Official Description (provided by the hotel):
- The Crowne Plaza Birmingham City is a 4 star deluxe property, conveniently located in the heart of Birmingham City Centre. Birmingham New Street Station, The ICC, NIA and new shopping developments are just a short walk away. Events coming soon-Cirque Du Soleil and Dancing on Ice. The hotel has 312 spacious bedrooms with a variety of amenities including en suite facilities, air conditioning, in room dining, satellite TV and refreshment making facilities as standard.A range of flexible food and beverage options are available to guests in our vibrant, contemporary B1 Bar and Restaurant and 24 hour room service, all of which offer creative menus with healthy options to suit all tastes. Overall, the Crowne Plaza Birmingham City offers great quality accommodation and facilities with service to match - we guarantee an enjoyable experience to all our guests! ... more less
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