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“A short stay” 5 of 5 stars
Review of Crowne Plaza Birmingham City Centre

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Crowne Plaza Birmingham City Centre
4.0 of 5 Hotel   |   Holliday St, Birmingham B1 1HH, England (Ladywood)   |  
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Ranked #36 of 138 Hotels in Birmingham
New Delhi
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
48 helpful votes 48 helpful votes
“A short stay”
5 of 5 stars Reviewed February 19, 2013

I happened to stay in this hotel for three nights on a business trip. The staff was very helpful and went out of their way to solve any problems. I could not use my cell phone charger on the available sockets, so I was given a charger for keeps as I would need it everywhere in Europe!
My room (1107) was comfortable, though a bit dark. The window looked out towards the back of the hotel, hence didn't have a great view. The toilet was clean and spacious. Unlike many hotels, the soap provided was of very good quality. The breakfast spread on the ground floor was more than ample and gave us a good start to each day! Thanks, Crowne Plaza!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,232 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (227)
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English first
Bishops Stortford, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 18, 2013

Stayed on business for one night, good sized room and slept well - very quiet once I turned off the aircon which was big and noisy. Did need to get room changed as the first one I was given had been previously smoked in, but all happened swiftly and apologetically. Seemed a bit pricey for what you receive and although breakfast was plentiful and tasty it was substantially overpriced and not included on most room rates. WiFi again was an additional cost! The room was not really suitable for working in with limited lighting. Very well positioned (provided you can find your way out the station). Would return provided it was paid for by my company, for personal use I think I would stay a little outside for substantially less.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Birmingham City Centre, responded to this review, March 9, 2013
Dear John H,

First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests.

Without your guest feedback we cannot continue to improve our services. We look forward to your return.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, UK
Senior Contributor
44 reviews 44 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 16, 2013

We stayed at The Crowne Plaza on our annual Christmas trip to Birmingham to see family & friends. We chose The Crowne Plaza because our first & second choice were fully booked and because we knew the location was good. Our room was a nice size and well decorated although too dark if you like to read! Bathroom was good and generally clean, towels were really lovely (but no face cloths), toiletries were nice and in particular the soap, toilet tissue was cheap and nasty! The shower mixer was broken/temperamental as was the extraction in the bathroom.
Breakfast was very disappointing when comparing it to our experience at MalMaison and on Christmas Eve when to be fair the hotel was almost deserted, the breakfast was nothing less than disgusting, as the hot food had just been left on the buffet all morning - even the baked beans were inedible.
Overall our experience was mixed and this hotel would not be our first choice in the future.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 16, 2013

This is the second visit to this hotel, its in a great location if like me you intend visiting the german market from mid november onwards.
Have on both occasions found hotel to be functional but delivers no more than the usual big city hotels!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Birmingham City Centre, responded to this review, July 19, 2013
Dear walesadmirer,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that our hotel was up to par with your expectations. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. I look forward to welcoming you back to our establishment.

Sincerely,

Krysllin G
Case Manager
IHGCare
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London
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 15, 2013

Stayed here for work and was pleased with the size of the room. Beds are comfy the room was clean. My main gripe is that there is no free wifi in the rooms which isn't great. Staff are friendly and it is near a few good restaurants at the mailbox. There are much worse places to stay in Birmingham!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walsall, United Kingdom
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 13, 2013

The Crowne Plaza was a really good price for the weekend we were looking at and booked the Friday and Saturday. When we checked in on the Friday we chatted a little to the receptionist and told her we were celebrating my "special" birthday. She suprised us by upgrading us to a Sky room on the 11th floor. This certainly started our weekend off to a very good start and we were pleased with a really lovely room with a very nice bathroom with seperate shower. We also got use of the Sky Lounge which served complimentary drinks and canapes early evening and continental breakfast. As the birthday girl, I found this to be a lovely touch to the stay!
The bed was comfy, the thermostat in the room easy to get right and the bathrobes were lovely and snuggly on a cold winters weekend.
The hotel is within easy reach of the Mailbox and Brindley Place (and not to forget Broad Street) so ideal if you are visiting the wealth of pubs and restaruants Birmingham has to offer.
The attention, service and facilities were without fault and we'd definately stay in the Crowne Plaza again and recommend to friends.

Room Tip: We were there on a special occasion so it wouldn't hurt to mention it to the receptionist (or wh...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 12, 2013 via mobile

I stayed here for one night for my works party. The corridor was very very dark, and carpet looked dirty, checked into my room and it took us a while to figure out the lights. I thouht it was a bit odd not having lights in the ceiling, justnlots of lamps placed all over. Which half of them didn't work. Went to have a shower only to find it was faulty, the water was leaking out the hose where it screws on to the head. To have shower I had to hold the shower in my hand to stop it leaking over the floor. Heating was very loud, one of the reasons I didn't sleep well. The other reason was the bed, it was hard and uncomfortable. I had2 hours sleep max, and I then woke with a bad back. Not the best stay in a hotel.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Birmingham City Centre, responded to this review, February 26, 2013
Dear giggles86,

Thank you for taking the time to write a review about your recent stay with us. I am sorry to see you received condition of the bed, shower and room accommodations that was less than satisfactory during your stay. Kindly be assured that your review will be looked into and actions will be taken accordingly. I truly value the comments as this gives us the opportunity of improving what we can offer to improve your stay. We will address these points and I hope when you return you will see the improvements made.

Thank you for your valuable comments. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Birmingham City Centre

Address: Holliday St, Birmingham B1 1HH, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Birmingham
#14 Romantic Hotel in Birmingham
#25 Business Hotel in Birmingham
#28 Family Hotel in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Birmingham City Centre 4*
Number of rooms: 312
Official Description (provided by the hotel):
The Crowne Plaza Birmingham City is a 4 star deluxe property, conveniently located in the heart of Birmingham City Centre. Birmingham New Street Station, The ICC, NIA and new shopping developments are just a short walk away. Events coming soon-Cirque Du Soleil and Dancing on Ice. The hotel has 312 spacious bedrooms with a variety of amenities including en suite facilities, air conditioning, in room dining, satellite TV and refreshment making facilities as standard.A range of flexible food and beverage options are available to guests in our vibrant, contemporary B1 Bar and Restaurant and 24 hour room service, all of which offer creative menus with healthy options to suit all tastes. Overall, the Crowne Plaza Birmingham City offers great quality accommodation and facilities with service to match - we guarantee an enjoyable experience to all our guests! ... more   less 
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Also Known As:
Crowne Plaza Birmingham City Centre Hotel Birmingham
Birmingham Crowne Plaza

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