We went to the Jam house early in August. It was a very nice hotel. The only moan I have about the hotel is that we booked a room for 3. We were 3 women who had never been to the Jam House before. When we arrived at the hotel we were told that the room for 3 was not available. I stated that it had taken my booking on the website. We were first told that it was already taken and there was a problem with the internet, then we were told that the room had no lighting. They gave us two rooms almost opposite each other. None of us were keen on staying on our own in the rooms. The one room was for disabled with two single beds the other had one double bed. We asked if we could either move the single bed into the other or just the mattress and we were told no. So in the end we took the duvets off the two single beds and one of us slept on the floor in the other room. I think the fact we got there a bit late in the evening (9PM) they had given the room to someone else. In fact the staff on duty that evening seemed to not know what they were doing. When we returned from the Jam House we thought we would have a nightcap before going to bed. We thought we were invisible at the bar...my friend did say "are we invisible" and the one member of staff turned round and said sorry be with you in a minute...it was taking two of them to serve a glass of wine to someone. I did have an email when I returned asking me to comment on my stay which I did, saying almost the same as I have here and nobody has acknowledged it. This hotel is ideal, we did have a comfortable stay even my friend who slept on the floor....we are thinking of going to the Jam House again but very wary about booking here again in case the same thing happens again. I am marking this hotel as average but if we had been given the room we thought we were having my marking would be higher.
- Also Known As:
- Travelodge Birmingham Central Newhall Street Hotel Birmingham
- Travelodge Birmingham Central Newhall Street Hotel
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