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“Great Hotel for NEC Visit” 5 of 5 stars
Review of Ramada Encore Birmingham NEC

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Ramada Encore Birmingham NEC
3.0 of 5 Hotel   |   Bickenhill Lane, Birmingham B40 1PJ, England   |  
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Ranked #70 of 136 Hotels in Birmingham
hampshire
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
“Great Hotel for NEC Visit”
5 of 5 stars Reviewed October 15, 2012

Stayed one night as visiting NEC. Don't let some reviews put you off. The rooms are basic, however, very clean, comfortable with a lovely big shower. The staff without exception were friendly, welcoming and very efficient. Pleasantly surprised and had a great stay and good meal in restaurant. We paid £7 to park and walked 5-10mins from hotel to NEC, perfectly located and easy to get in and out of NEC.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
encorenecmgr, General Manager at Ramada Encore Birmingham NEC, responded to this review, October 16, 2012
Many thanks for your great comments.

It is much appreciated for the main elements of the industry to be highlighted in such a way- and most of all the people who are the main asset.

Regards,
Alison Harrison
Regional GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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781 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Pontypridd, Wales, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 11, 2012

The staff were very helpful and could not do enough for us. We were due to stay in a different hotel but they have over booked so transferred to this hotel. The food was lovely and the service at the bar was great. It was busy but never had to wait long to be served. The downsides are the location of hotel it is right by the airport. Also the rooms are very basic, I found the bed fair to hard. The shower room was lovely to look at but the shower was hopeless. Also shame no bath.

Room Tip: The staff at the hotel were fantastic and the food was great. The rooms are not the best, hard beds...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
encorenecmgr, General Manager at Ramada Encore Birmingham NEC, responded to this review, October 16, 2012
Thank you for your time in writing the response and good to read the positive comments on our food and the team.
I appreciate also that the design of the Hotel is not of a similar standard to the Hotel that you had originally booked but was chosen as you were attenidng an event at the NEC.
Regards,
Alison Harrison
Regional GM
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Newcastle upon Tyne, United Kingdom
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 7, 2012

Stayed just one night for a conference. Only 5 min walk to NEC (though through industrial estate) so good location. Has car park but they charge £7 for 24 hours, which seemed a bit unfair considering I paid £72 for a night at the hotel.

Clean room with sofa, "power shower" was a bit of an over-statement. Otherwise comfortable. Also ate in the hotel restaurant which was ok, though nothing to write home about. Staff were friendly.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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encorenecmgr, General Manager at Ramada Encore Birmingham NEC, responded to this review, October 16, 2012
Many thanks for the review.
There are some things beyond my control - the staff are within, good to read that we are consistent with friendliness.

Regards,
Alison Harrison
Regional GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, United Kingdom
Top Contributor
58 reviews 58 reviews
39 hotel reviews
Reviews in 45 cities Reviews in 45 cities
81 helpful votes 81 helpful votes
1 of 5 stars Reviewed September 25, 2012

Rooms very basic, but the food in their restaurant was awful. I spoke to other guests about what they thought about their meals (they all had different choices from the menu); nobody had a good word to say about them.

  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
encorenecmgr, General Manager at Ramada Encore Birmingham NEC, responded to this review, September 28, 2012
Dear David,

Thank you for your time in posting your comment. The Encore brand is not a full service brand as the main Ramadas are, the main design features of the clean room lines are part of the branding.
I would welcome an expansion of your comments regarding the food as we are just about to change our menus- I will try and contact you directkly for this.

Regards,
Alison Harrison
Regional General Manager
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Bristol, United Kingdom
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 23, 2012

An overnight business stay which was booked due to reasonable cost and location of conference the following day. The hotel was easy to find as it is well signposted, but don't expect to be able to park there with ease! They charge £7 (which is not clearly mentioned) for the privilege of parking and then you are lucky if you manage to find anywhere to park at all....lots of cars parked on kerbs and in spaces that didn't really exist. The room was basic and clean although the lighting was dim and the plug in the sink was not working properly. The picture on the TV was rather poor, but possibly the most disappointing thing was that the shower pressure (2nd floor) was terrible. I guess you get what you pay for, but next time we will be looking elsewhere.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
encorenecmgr, General Manager at Ramada Encore Birmingham NEC, responded to this review, September 25, 2012
Thank you for raising these points- I will try and establish which room this was to rectify the sink issue.
It is unusual to have a comment about the water pressure I am checking if this is a result of a call out we made for one of the boilers- the first in the 3 and a half years we ahve been open.
Car aprkign can be sporadic as many delegates leave the vehicles whilst at the show for the day- today for instance spaces are available.

Kind Regards,

Alison Harrison
Regional General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed September 23, 2012

Just spent 21st to 22nd Sept 2012 at this hotel as my wife was attending the Minaturia show at the NEC. The hotel is great for the NEC as it is near enough attached, it only takes about 5 mins walk to the entrance near Birmingham int Rail station.
The hotel offers free parking for its guests which is a bonus but the spaces inside the barrier do fill up quickly. The hotel is isolated from any outside amenites but the train takes 10 mins to get into Newstreet station and only costs 4 pounds day off peak return.
The hotel was clean and basic for an overnight stay, the staff very helpful and some quite cheery the restuarant and bar staff especially.
We were on the third floor, the room was clean and adequate for what was needed, we requested and got extra pillows and coathangers.
We had an evening meal and drinks at the hotel which came to the usuall hotel prices which was more than your local pub and restuarant.
We were on a B&B, so this morning we sat down to a hearty breakfast which we coud not fault.
As previous reviewers have pointed out you get what you pay for.

Room Tip: We were in a room overlooking the carpark still quiet.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
encorenecmgr, General Manager at Ramada Encore Birmingham NEC, responded to this review, September 25, 2012
Great to read the positive comments regarding the staff, we do have a relatively low turnover for the industry and have been able to recruit a good balance.

Many of the design features of the Hotel are Brand dictated.

Good to read that you made use of the ease of access to the city too.

Alison Harrison
Regional General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Top Contributor
111 reviews 111 reviews
20 hotel reviews
Reviews in 48 cities Reviews in 48 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed September 16, 2012

The hotel is ideally situated for both the NEC and Birmingham airport. Sadly that means your hotel is situated in the middle of a business / office park where there is nowhere interesting to go or to look at.
As we were at a trade show at the NEC this was very convenient for us but, when we wanted something to eat in the evening, this hotel was the only place in the vicinity which did food.
I think the prices they charge for food reflect the monopoly they have, Our meal came to £64 for two starters, two mains and a bottle of wine. I am happy to pay this price if the quality of the food and service are up to scratch but sadly the food was average, the £18 bottle of wine was poor and the standard of service would not be acceptable in a cheap cafe.
The room was clean, warm and comfortable and we had a good night's sleep.
Reception and housekeeping staff were pleasant and accommodating.
I was disappointed that a constructive email sent to the hotel manager outlining my concerns about the restaurant was not answered
On balance - a reasonable stayover for business purposes but we would try one of the other hotels next time

  • Stayed February 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Encore Birmingham NEC

Address: Bickenhill Lane, Birmingham B40 1PJ, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #70 of 136 Hotels in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Encore Birmingham NEC 3*
Number of rooms: 166
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Also Known As:
Ramada Encore Birmingham Nec Hotel Birmingham

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