Stayed at this premier inn for a two night weekend break with meal deal included.
First night service was really good,friendly staff member Tom waited on ,food was good ,no complaints. We asked Tom to book us a table for eight the next night which he said he had done.
Second night ,completely different,no table booked but they did accommodate us.
Same waiter Tom ,who didn't even recognise us even though he'd served us night before.Took our drink and food order and then we waited 25minutes before our drinks came,that was after asking two members of staff where they were!
Starters came,soup was luke warm at best so sent that back.
To be fair the food itself was good but the service was very poor.
We weren't the only people who were unhappy with the service,at one point kitchen staff were bringing meals to tables themselves.
Also how come male employees with long hair who wait on tables don't have to have their hair tied back?
All in all disappointed with restaurant but accommodation was good.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to post feedback on your recent stay with us.
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I was glad to read that you found your accomodation to be of a good standard. I was however disappointed to read about your issues regarding the restaurant. It really matters to us that our guests enjoy every aspect of their stay and I'm very sorry that on this occasion, we didn't meet your expectations.
Please be assured that your comments have been noted and will be duly followed up by the Management team.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.