Just had 4 nights staying at the hotel. Booking made online and straightforward. As we were helping organise an event nearby which meant a couple of early starts I enquired before our stay by email about the possibility of early breakfast as my husband is diabetic and was assured that this was possible but as the kitchen did not open till 7 it would be a continental breakfast this was perfectly acceptable.
Room clean and large, bed huge and comfortable, bathroom spotless, told reception we had a light bulb out and it was sorted immediately. Road noisy but quite need down and as up early away before got noisy, rooms very warm.
Ate in the restaurant a couple of nights and had very nice meals including a couple of excellent steaks, wine expensive.
Staff pleasant and very helpful all in all very good until the last day which was to be the Sunday. Saturday evening I asked what time Sunday breakfast was and if it was at the same time as the other days ie 7am and was told it was not available till 8 am. I explained to the receptionist we had to be away for 7.30 could we possibly have a continental breakfast before we left explaining once again my husband is diabetic and needs to eat. The lady was most helpful and asked what we would like so tea, coffee, toast and cereal were ordered , then offered the luxury of it delivered to our room, room number given and we were assured it would be delivered at 7. Breakfast never arrived, we waited 10 minutes and went down to reception to start checking out and ask where it had gone to be met with total indifference. Reception staff had changed no one knew or cared anything about it, shoulders were shrugged, other staff members were asked but walked on by so we paid and left.
It spoilt what had otherwise been a pleasant stay. Running a hotel is supposed to be part of the service industry, we spent hundreds of pounds for 4 nights B and B but unfortunately even after informing them of our timetable they seemed unwilling to provide us with something as simple as a slice of toast on the two early mornings we had. Plenty of staff around, toaster was there but no one willing to even switch it on.
So if you can fit in around their timetable fine but do not expect them to try to help you even when before arriving you have ensured they know your requirements and they have assured you they can comply with your needs.
Will not be returning.
- Official Description (provided by the hotel):
- Nestled in a peaceful rural location, just 15 minutes from the M40, Warwick and Coventry, this charming 16th Century Hotel offers scenic views, modern dining and free Wi-Fi and parking.With an emphasis on comfort and relaxation, each of these 62 spacious en-suite rooms have been individually decorated and furnished in a warm, inviting style. Ideal for business and pleasure, every room features Wi-Fi access, TV, hairdryer, room service and tea & coffee making facilities. Guests can choose from Double, Twin and Executive options, with many offering scenic views of the surrounding countryside. ... more less
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