My husband and I arrived at the hotel only to discover the hotel has only just opened that day!! It was a little chaotic as they weren't quite ready to check in visitors. By the time we settled into our room it wasn't quite to our looking and there were a couple of touches that had been missing, like a curtain to the window directly opposite the bed and there was a water leak in the bathroom. Newly painted walls were giving off fumes too!
However, upon being notified the staff couldn't have been more helpful. They tried their hardest to locate a nearby hotel room for us but unfortunately all the surrounding hotels were fully booked up! Miraculously they came up with a room within their hotel that suited is better and they threw in some complimentary evening meals to soften any disruption that had been caused to us.
The staff really pushed the boat out for us and were really eager to please us, which they did with bells on!
Can totally recommend this hotel. The stag and management are an asset to this newly managed hotel. My husband and I have lovely memories there.
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