Myself and my wife along with my brother and his missus stayed here for one night only (luckily?) in January. Initial impressions are not helped when the first thing you have to do on arrival is fork out for a parking ticket but we took that on the chin as we had been pre warned by the reviews on here.
Unfortunately things didn't get any better when we went to check in.
We signed in at reception with a lady who seemed to struggle with the usual pleasantries but maybe she was just having a bad day. To be fair she did ask if we needed any help with our bags. This was an offer we declined but this was probably a mistake as she or he could have seen first hand what was there to greet us in the shape of a full toilet basin in our room. After mentioning it to the receptionist we left the room while they sorted it out. When we returned to get changed for our night out the mess had been cleared up so we thought that was the end of it. It wasn't. It had returned again, though not as bad, when we got back in later. There is obviously a problem with the drains here, if only on the ground floor, and this is backed up by a weird smell that never really goes away.
I'm quite a light sleeper so the constant noise from either an air conditioning or refrigeration unit was not good. Luckily a combination of the fact that I'd had a couple of drinks,and that it was freezing cold outside so we didn't need the window open, meant it didn't cause a complete sleepless night.
Breakfast was ok but nothing special. Stupid mistakes like no teaspoons and missing beans (don't ask) are more annoying than anything else but don't come as a surprise when the Swans Nest experience is taken as a whole.
The biggest surprise is the price of £135 for one night. This is a very tired, in parts at least, hotel. The 1960's(?) annex is surely due for some major works. At most I believe they should be charging no more than £80 and that's only due to the location. You don't even get wifi in your room for your £135 although it is available in the reception area. This seems a very strange omission when you consider that the hotel seems to be geared more towards the business user.
So apart from the faulty drains, dodgy smell, noisy ventilation, miserable receptionist, iffy breakfast, petty parking charges and no wifi what did we think? Well the bar was a very nice place to spend a couple of hours with a selection of decent bears and a group of friendly, helpful, smiling staff. Unfortunately good as the bar and staff were its not enough to get us to return.
An experience to be forgotten.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.