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“A really wonderful wedding celebration!” 5 of 5 stars
Review of The Stratford, A QHotel

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The Stratford, A QHotel
4.0 of 5 Hotel   |   Arden Street, Stratford-upon-Avon CV37 6QQ, England   |  
Hotel amenities
Alcester, United Kingdom
2 reviews
“A really wonderful wedding celebration!”
5 of 5 stars Reviewed March 17, 2014

My daughter's Wedding Breakfast and Evening Celebration was held here March 2014. It was a fantastic experience from the time of the first contact to the actual event. All my daughter's concerns and requirements were dealt with smoothly with a service that is second to none. Nothing was too much trouble, one of the children wanted the same meal that younger ones were having, her original one was promptly removed and the chef supplied the replacement minutes later! The meal and service was highly praised by all the guests. As several of the family had to travel to the wedding many of us stayed over night. The hotel moved two of the guests to another room when they were disturbed by a noisy air conditioner. Breakfast was superb and our room was perfect, comfortable, clean and inviting. All the staff were charming, polite and offers of help and advice freely given. They dealt with 3 very active 8 years old with a smile! I would have no hesitation in recommending this hotel to anyone considering holding a similar event here.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, March 19, 2014
Maxinan2014

Thank you for the review. I am so pleased the team from start to finish ensured the experience was memorable.

Annie Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,312 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
Date | Rating
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English first
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 16, 2014

Stayed here for 2 nights in March 2014. Hotel is nicely decorated, average size rooms and breakfast was lovely.

But ... Our room key didn't work on both days, and we had to get it reactivated at reception (if these have to be activated daily - no body told us).

The TV remote in our room seemed to only work intermittently.

On our second night there was a wedding, with loud music until apx 12 at night - although I understand this is something to expect at hotels, our room was right above the function room and we were not informed.

We ordered a desert late on Saturday night at the hotel bar, despite asking how long it would take to arrive, after already waiting 20 minutes nothing seemed to be done.. We ended up waiting 45 minutes for a slice of cake with no apology for the wait.

Young bar staff were lovely - but the lady who seemed like their 'manager' was uninterested and rude to colleagues.

Overall, the hotel is nice but let down by small issues!

Stayed March 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, March 19, 2014
Niajademorris

I am so sorry to learn of your disappointment. The rooms keys at times can be de-activiated if next to phones or computers/IPads, I am sorry for the inconvenience. Thank you for your feedback please be assured we will review the comments further and take the appropriate action required.

Annie Brown
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Cheshire
1 review
5 of 5 stars Reviewed March 16, 2014 via mobile

From the moment we arrived we felt very welcomed and relaxed, all the staff were very polite, chatty and smiley. Jason was a delight on reception and advised us on some lovely locations and things to do in Stratford.

Hotel room was cosy and well maintained.

The food was good but made better by the service. We were served by Clarissa who advised us on a great glass of Procecco and was a joy to have a chat to.

Thanks for a great weekend.

Kate and Alex

Stayed March 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, March 19, 2014
Kate M

The Kitchen Team, Clarissa and Jason are delighted with the feedback, thank you for making their day!

Annie Brown
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Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 16, 2014

I chose this hotel due to reviews on Trip Advisor and it did not disappoint. Clean, quiet, great location, friendly staff. One very small criticism, i had a twin room as I was sharing with my daughter, the beds are still very close together, and apparently I snore! I recommend this hotel to anyone visiting Stratford On Avon.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, March 19, 2014
Ukaliens

You can always rely on children for their honesty! See you back soon.

Annie Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andover, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2014

Wow, fantastic! From gaining information from the hotel operator the day before ,I knew this hotel was going to be good, in fact the hotel is great. We arrived at the hotel 2 hours before check in, to ask if we could park up and look round. Jason & Kerry were on reception and checked us in super service, we were lucky room was available. Jason & Kerry showed us everywhere to go on the map, that we could visit. This was my first visit ( bucket list) & they made us feel so welcome and nothing was too much trouble. Loved the fact the car park is secure, entry by ticket barrier, it costs £5 a night, but your validated ticket is valid after you check out at 11 am, so you can enjoy stratford for that bit longer, I think that was a fantastic bargain. Hotel is a 5 minute walk from the birthplace of Shakespeare so perfect to reach everything in the town. I chose the basic double room and it was lovely, comfy bed, hair dryer, iron, tv, hospitality tray everything needed. Bathroom was spacious and the shower over the bath was powerful. Breakfast ( delivered to room extra £5) help yourself, staff constantly serving fresh hot breakfast food, huge selection of fruit ideal to start your day, hearty tasty food. We loved our stay and because all the staff we had the pleasure to meet made us feel so special ( even tho, they are dealing with hundreds of customers)we are looking at dates to book again, wonderful break, thank you

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, March 19, 2014
212twinkle

I am delighted the team made the break memorable. Thank you for your review. Look forward to seeing you again soon.

Annie Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 12, 2014

Second time at this hotel, cannot fault it. The staff are extremely pleasant and efficient, nothing too much trouble. Rooms are comfortable. We loved it so much we are going again soon with a group of friends! Keep up the good work.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, March 13, 2014
Jabkent

Look forward to seeing you back soon. If you haven't tried Quills we would love you to when next here. We have recently been awarded a rosette and have just launched our spring menu.

Annie Brown
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London, United Kingdom
1 review
5 of 5 stars Reviewed March 10, 2014

We had a 4 night stay here and the hotel met our needs exactly. It is well situated for the town centre, within easy walking distance of the theatre and the main Shakespeare attractions. The room was large, clean and comfortable. The bed was huge with a good firm mattress although the pillows were a bit soft. The bathroom was a good size and water pressure in the shower was excellent. Our only criticism would be that the room was rather dark. You'd need to have the lights on most of the time. Breakfast was buffet-style with a good selection of cereals, fruit and hot food. I thought the food could have been a bit hotter but I do like my food very hot. Evening meals in the restaurant were lovely but not cheap. The bar was small and friendly but not cheap. The best thing about the hotel is the staff. They are unfailingly friendly, helpful and efficient. Nothing is too much trouble. I hope the company is paying them top money!

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheStratford, General Manager at The Stratford, A QHotel, responded to this review, March 13, 2014
Mary S

We look forward to welcoming you back on your next break to Stratford upon Avon. Thanks for the brilliant feedback.

Annie Brown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Stratford, A QHotel

Address: Arden Street, Stratford-upon-Avon CV37 6QQ, England
Location: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Stratford-upon-Avon
#3 Family Hotel in Stratford-upon-Avon
#4 Business Hotel in Stratford-upon-Avon
#4 Romantic Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Stratford, A QHotel 4*
Number of rooms: 102
Official Description (provided by the hotel):
Chic and sophisticated, this delightful hotel is the epitome of good taste. And we don’t just mean our heavenly restaurant, Quills; awarded an AA rosette for being utterly delicious. Following our £7 million refurbishment, the décor is oh so contemporary and absolutely gorgeous. The extravagant rooms take you to a place beyond comfort. Centrally located, a stroll away from great shopping, theatres and attractions, and 2 minutes from the train station. ... more   less 
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Also Known As:
The Stratford, a q Hotel Stratford-Upon-Avon
The Stratford, A QHotel Stratford-Upon-Avon, England
Stratford a Qhotel Upon Avon
Stratford Victoria Hotel

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