Looking through the review prior to staying here (for a friends wedding) I did have some concern, why were the reviews so different, they seemed to be either great or terrible. Have just returned I can now reveal why...
We paid an agreed 'wedding' rate, but the difference in the rooms us and our friends stayed in was phenomenal. As the title says it really is like there are 2 hotels here, one really quite good and one fairly poor.
Rooms starting with 2XX or 3XX are in what seems to be a purpose built wing and are really fairly plain and at times substandard, certainly no better than the holiday inn some of the wedding party stayed in the night before. However 1XX rooms and below are great. We were treated to a suite with 2 large rooms and a beautiful marble tiled bathroom. The told us it wouldn't have a view, but the one it did have was good enough for me. For the couple looking to have the wedding here, it's a shame you didn't see the wedding suite, as that is something pretty special.
What about the customer service side? Well firstly everything about the wedding ran smoothly, but they did fall down in 3 key area's. Bookings, breakfast and checking out.
The bookings all had to be done through a central reservation number, BUT the central reservations number doesn't have details of non standard rooms, so anyone with a family had to call both hotel and reservations to try to organise their family room. In practice it's annoying and led to us having 2 rooms booked in our name...
Breakfast was very tasty, but there were too many guests and not enough staff. Tea's and coffee's were slow to be offered and slower to arrive. Again it was all down to the luck of the draw whether you got spotted or not...
Checkout - SLOW, it took about 1/2 an hour to checkout, silly things cause this like the staff only having 1 card maching and one stapler meaning clashes do occur. My wife checked in for us, but if they offer a quick checkout system, take it!
If it was just my experiences I would be looking to give 4-5 stars, as the 'minor' service issues were eclipsed by a really beautiful room. But one of my friends had a terrible room and it soured the stay completely for them, so I can see why they'd give it a 0 or 1...
Just be aware and book the nicer rooms!!!
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- Also Known As:
- Menzies Welcombe Hotel And Golf Course
- Menzies Welcombe Hotel Course
- Menzies Welcombe Hotel & Golf Course Stratford-Upon-Avon, England