We stayed at this hotel during the Christmas 2012 break while visiting relatives in Newcastle. The standard of the rooms was excellent! The beds were enormous and very comfy and the food was lovely.
For various reasons we had to change our booking (nothing relating to the hotel) and we could not have the same room on both nights. The first night we stayed in room 11 which was a little small but had a HUGE roof terrace and had we stayed there over the summer, it would have been amazing! In this room we had just shower facilities. I would have preferred a bath as well, to relax in but the shower room in this case was ok. Minor issues with the room was dealt with promptly
The second night we stayed in room 4. This room appeared a lot bigger and the bathroom was a lot nicer in this room.
Staff were friendly, welcoming and knowledgeable about the foods and wines. We very much enjoyed our stay and will definitely come back to this hotel!! I can highly recommend this hotel.