We recently had our Civil Partnership celebrations here. A small affair we had the "Norman Shaw" private room. The service we recieved was equal to many of the Michelin starred restaurants we've eaten in- it really could not have been better and certainly the best service we've had in the North East; proffesional, attentive and discrete.
We'd asked for certain things to ber provided upon our arrival, nothing was too much trouble.
The food was equally good, and the wine really excellent.
We booked a junior suite that evening and discovered that we'd been given the diabled access suite- the room was fine however the bathroom was not the standard I'd expect from a suite (no bath) the manager, however, was very helpful and changed out room to one with a better bathroom as well as providing us with free champange, again excellent service.
Breakfast the next day was equally good. I'd certainly recommend this hotel to anyone and we'll be eating here a lot more from now on. Well done and thank you for a wonderful day.