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“Excellent customer service” 4 of 5 stars
Review of Premier Inn Newcastle South

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Premier Inn Newcastle South
Lobley Hill Road | Gateshead, Newcastle upon Tyne NE11 9NA, England   |  
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Rooms from £63
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“Excellent customer service”
4 of 5 stars Reviewed August 7, 2014

Stayed here on a Sunday night with husband a 10 year old son. I was initially concerned when we arrived in the car park as there were two 'stags on tour' mini buses also parked outside. I need not have been worried though, as we experienced no noise at all during the night. We were at the end of the corridor so we didn't have any passing corridor noise. The room was clean and as exactly as you would expect from Premier inn. What really stood out for us was the level of care the staff took to make everything as good as possible. A member of staff (Prakash) rang my mobile in the morning to tell me about roadworks happening outside and what I would need to do to divert and get to the hotel. I was told that I could ring at any time if I was lost and they would guide us to the hotel. When we arrived they were so friendly. We have stayed in a lot of Premier Inns this is the best customer service we have had in any of them.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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150 reviews from our community

Traveler rating
    86
    45
    13
    5
    1
See reviews for
63
32
5
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Carlisle, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 4, 2014

I've stayed in many premier inns over the years, but this one topped them all, the friendly staff couldn't do enough to help and always had a smile and a friendly word. The man on reception was fantastic "here to help 24 hours a day" was his saying !! Will defiantly use again !!

Stayed August 2014
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Cumbria, United Kingdom
1 review
5 of 5 stars Reviewed July 16, 2014

Stayed here as it suited where I needed to be in Gateshead the staff are about the friendliest I've ever come across, totally made my little boy at ease on arrival and couldn't have done anymore to be accommodating to us for our stay. I highly recommend this Premier Inn and look forward to returning on my next visit to the north east.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

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Bury, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 20, 2014

The staff are extremely helpful but over bearing. the rooms are comfortable and clean. Restaurant food and service is really good, even though the hotel is close to a motor way its surprisingly quiet.


  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

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Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed June 16, 2014

Outstanding service - all staff very friendly & eager to impress. Good size room which was clean, comfortable & had everything we required! Breakfast was excellent & again the service superb! Would recommend to anyone!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taunton, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed May 28, 2014

Quiet even though it is next to the main road. Easy access and the food next door was really good and the staff running the breakfast sessions were very good and friendly. Only downside I had were the Muppets in the room next to me holding a party until asked to stop

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nottingham, United Kingdom
1 review
3 of 5 stars Reviewed May 28, 2014

The rooms smelt fusty and damp we had 6 twin rooms all of them had a damp smell to them but the restaurant at the side of the hotel was excellent good food and breakfast but we did not get a good nights sleep the beds where un comfy and the pillows where not the best so there good night sleep gurantee did not really apply to this one


  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Newcastle South

Address: Lobley Hill Road | Gateshead, Newcastle upon Tyne NE11 9NA, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#5 Best Value Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Number of rooms: 44
Official Description (provided by the hotel):
Ideally situated for both business and leisure guests. For business this hotel is located on the Team Valley Trading Estate next to the A1(M). For shops and local amenities Newcastle city centre is only 3 miles away. Our Newcastle South Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite restaurant. ... more   less 
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Also Known As:
Premier Inn Newcastle South Hotel Newcastle Upon Tyne

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