I was expecting the usual friendly Northern welcome, but didnt get it. The lady on reception was very unhappy looking, and advised us of the 'good night sleep policy' but in such a way as though she was making out we were gonna have a wild party in our room (we are Commercial engineers and were stood there in our uniforms) hardly party atire ?? Overall most of the staff at this hotel seemed 'put out' at having to have any gueats at all! On a lighter note, breakfast was lovely with lots of choice on offer. Also, the beds were pushed too close together, myself and my7 other engineer had about 5 inches of space between us.

This is the worst Premier Inn Hotel that I've ever stayed in beating my previous worst hotel, it's sister hotel the Newcastle Central. I had to keep checking that I was in fact staying at a Premier Inn.
Upon arrival I was greeted with an unnecessary amount of entrance doors that took me to a reception that is clearly dated. I found the staff to be helpful and professional but lacking friendliness. After checking in I took one of the dated, dirty and knocked about lifts to the third floor.
A walk down the dull but clean looking corridor brought me to my room where upon inspection I found the room to look visually clean with an ageing carpet laid on top of creaking floorboards.
The usually large bed was situated in such a way that on the side next to the bathroom wall one had to shuffle sideways down the gap to climb into bed.
The old large wooden sash windows were only single glazed so the noise from the wind and rain, of people leaving a club/pub and from bins being emptied at 5 am made it impossible to get a good nights sleep and a television that kept switching itself off and needed constant resetting didn't help me through the night.
The single electric heater (no A/C here) was controlled by a thermostat that was temperamental and with a short 'on' period timer.
The bathroom had a steel bath which was rusty around the taps and there was mildew on many of the lower wall tiles. Some of the tiling had been 'bodge' repaired with some of the adhesive (not the grouting I hasten to add) discoloured.
The grilles on both the wastes were blackened with age and the bathroom internal door furniture was hanging off, but the water from the tap was hot!!! The twin flush for the toilet didn't work and looking for the toilet paper was an interesting exercise.
I concluded that an alternative room would not improve upon what I was already given and wondered how and why the hotel (and we are talking here about a hotel group that is proud of winning awards for being voted the best for budget hotels!) had been left to get into such a state by not only the hotel management but by the company surveyors!
Come on Premier Inns; get yourselves together, fix this place up, or sell it!

Stayed here for a short break in December. The location of the hotel is fantastic, right on the quayside literally under the Tyne Bridge. The staff were very very friendly and were kind enough to move our room around as we checked in early so we could have our room straight away.

The bed was very comfy and I slept very well.

However, I so feel some of the rooms could do with being updated. The furniture was very dated, and the room was so small that my girlfriend couldn't get round her side of the bed and had to climb in from the end. I'm not sure if all the rooms were like this or just ours, but compared to other premier inns we've stayed in it wasn't up to the same standard.

Also, the room could have done with a more thorough clean. There were hairs in the bath and a new plug hole was definitely needed.

We paid £88 for two nights, which I have to say was excellent value for money. The location is really what sells this place, and for a city break it was what we were looking for.

We stayed on 14th & 15th December with some friends who were first time visitors to Newcastle. Our rooms were on the 4th Floor & at the back of the hotel which meant that they were quiet so had a good nights sleep. The rooms were clean & comfortable. We had also booked car parking spaces which is a must as there aren't very many spaces for the number of rooms in the hotel. There was a small charge for this of £7 per car per night. Breakfast is of a good standard with plenty of choice. We'll all be back soon!