Booked the hotel for a 2 night break with my husband, I have stayed in Premier Inns before so thought I knew what to expect - clean, relatively decent sized room and not too pricey. Instead we got charged £177 for a 2night stay in a freezing dingy attic room. To get to our room we had to take what seemed like a service lift to the 4th floor then up another flight of stairs to the attic. There was a tiny window and a skylight with no blind. We tried to sleep through the night, but the heater kept switching off before really heating anything, the room that had been dingy in the daytime, was now bright with the light shining through the skylight (from the lights on the tyne bridge).
In the end my husband had to complain and try to get a different room which was not possible but he did get a very rude lady on reception (he can't remember her name), the one positive I will give is that the Premier Inn offer a 'Good Nights Sleep' policy, there was no way we were getting that, so we got a full refund (to be paid back in 3-5days). So almost as soon as the sun was up we left the hotel to find alternative accomodation (The Jurys Inn, near the train station was brilliant and cheaper).
So a big word of advice on booking this hotel (if your really want to) DO NOT stay in any rooms on the 5th floor. And to be honest there are plenty of other hotels closer to all the restaurants and shops !!
Avoid the 5th Floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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At Premier Inn our main objective remains to deliver a high level of customer service in all our establishments.
We apologise for the service you experienced at our hotel. Your comments have been noted and will be duly investigated by both Head Office and the Management Team at our hotel.
Please be assured at Premier Inn we take the service provided to all our guests very seriously and your feedback will be duly followed up.
Once again thank you for taking the time to review your stay we do hope that we can welcome you back to Premier Inn in the future.
Social Media Team,
Whitbread Hotels & Restaurants.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.