My partner and I went to see Peter Kay at the Metro Arena (which was very good by the way) we decided to stay at at this hotel as we have stayed in many Holiday Inn's before. On arrival the staff did not seem interested on helping us and on asking where the Metro arena was they just pointed to the door and said its over there somewhere. On the way to our room we noticed stains on the carpets and when we got to our rooms there were stains on our carpets and on the bed clothes. It was dusty and the bathroom was dirty and smelt of damp. There were no complementary soaps or shampoo just a vertually empty bottle that does everything attached to the wall. After going to the concert we came back and had a drink in the bar when we could get somebody to serve us. The drinks as always are overpriced in Hotels and you expect to be ripped off so we were not too bothered about this. The real problem was the breakfast the next morning. Allthough we were quite late down (9.30am) but still well before they were closing. They had no bacon left no eggs some dreadfull beans and a few raw sausages. The coffee was vile and the bread was going stale. The waitress did eventually bring out some scrambled eggs that were so runny and undercooked we didnt bother. The fruit juice was nice and the crossiants were ok but they only had marmalde left which dodesn't really go but hey ho it filled me up for nearly 8 minutes. To top it all off when it came to paying for the bill they tried to charge us £15 extra for the room. We eventually got it sorted when the receptionist blamed another member of staff. All in all the Hotel was very poor with lazy staff and is really in need of a good clean and new carpets. It is however a great location and Newcastle is a nice City. I know it sounds like im been picky but im a great believer in you get what you pay for, this is not a cheap hotel and there are many better ones that are cheaper. My advice is avoid avoid avoid!!
- Official Description (provided by the hotel):
- Stay in the heart of vibrant Newcastle at the Holiday Inn Express Newcastle City Centre hotel. Located near Newcastle Central Station, our modern hotel is a short stroll from the city centre's cosmopolitan shops, bars and restaurants. Start your day with a choice of hot and cold items at our complimentary breakfast buffet, and ask Holiday Inn Express Newcastle City Centre's friendly front desk staff for tips on sightseeing and getting around the city. Help yourself to tea and coffee during your business event in Holiday Inn Express Newcastle City Centres 2 air-conditioned meeting rooms. Getting to meetings around Newcastle is a breeze thanks to our proximity to the A1 and train and metro services from the station 300 metres away. Our convenient city-centre location, a short walk from historic St Nicholas Cathedral, makes us a good base for sightseeing. Stroll across the sweeping Gateshead Millennium Bridge for a night out in the Arts Quarter's hip bars and restaurants and head to the huge MetroCentre 3 miles away for hundreds more shopping and entertainment options. After a day's sightseeing, unwind over drinks in Holiday Inn Express Newcastle City Centre's contemporary bar, open 24 hours, or catch up on email with our complimentary Wi-Fi. Our helpful staff will be happy to order takeaway food for you to enjoy in the comfort of your modern guest room. Wi-Fi is free for guests who book directly with the hotel. ... more less
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- Also Known As:
- Holiday Inn Express Newcastle City Centre Hotel Newcastle Upon Tyne
- Holiday Inn Newcastle Upon Tyne
- Newcastle Upon Tyne Holiday Inn