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Holiday Inn Express Newcastle City Centre: Traveler Reviews

3.0 of 5
Waterloo Square | St James Boulevard, Newcastle upon Tyne NE1 4DN, England
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Holiday Inn Express Newcastle City Centre
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441 reviews from our community

Traveler rating
    160
    149
    79
    38
    15
See reviews for
Families
47
 
Couples
132
 
Solo
41
 
Business
88
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Lincoln, New Hampshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Basically fine.”
4 of 5 stars Reviewed February 8, 2013

Stayed here in a twin room with a friend just visiting Newcastle to see the city. Our room on the 4th floor was just what we expected. Our needs were few and we were quite content. The bathroom was clean. Everything worked. We slept comfortably and in peace. We enjoyed our "help-yourself" breakfast We chose what we wanted and didn't have to wait to be served. It was very relaxing. The newspapers were a bonus.
I thought the idea of having shelves instead of drawers in the rooms was a bit spartan and wouldn't like it if I was staying for any length of time. I appreciate it must be easier to clean but I'd rather not look at all my stuff on display. Also I found there were not enough places to put things in the bathroom. Why remove the hooks?
Anyway, this is not too important as we enjoyed our visit very much.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
Ask Tina S about Holiday Inn Express Newcastle City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this review
February 11, 2013
Dear Guest,

Thank you for your recent review on our hotel. I am pleased you enjoyed your stay with us!

It is always hugely motivating when a guest takes the time and trouble to acknowledge the staff here at the hotel.

Once again thank you for your lovely review and we look forward to welcoming you back to our Holiday inn express Newcastle city centre soon.

Best Wishes

Lee Anderson
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Yorkshire
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Hidden Gem”
4 of 5 stars Reviewed February 6, 2013

Great hotel close to the centre of town. Staff very polite and hotel very clean. Not your average Holiday Inn Express. Really impressed with overall feel and excellent staff service. Looks to be new. Car parking not great though as you have to use the multi story next door but cheap at 5.00 all day to 8am next day. Would recommend

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Fchgt about Holiday Inn Express Newcastle City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this review
February 11, 2013
Dear Guest,
Thank you for taking the time out of your busy day to review our hotel. I am pleased that you thought our hotel was a hidden 'Gem' and the team gave excellent service. We are actually not new we are nearly 8 years old so I am glad you could see the hard work the maintenance team and housekeeping team put in to making the hotel feel as if it is new.Thanks once again for taking the time to write your review and we look forward to welcoming you back here at Holiday inn express Newcastle city centre in the near future.

Best Wishes
Lee Anderson
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarpsborg
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Great hotel, great price!”
5 of 5 stars Reviewed February 5, 2013

Spent a couple of nights here with my husband and some familymembers.
The staff was superfriendly, the breakfast area was roomy and the food great!
The rooms were all nice and clean.
Only a couple of minutes to the centre of Newcastle.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask MajorSL about Holiday Inn Express Newcastle City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this review
February 11, 2013
Dear Guest,

Thank you for your recent review on our hotel. I am pleased you enjoyed your stay with us!

It is always hugely motivating when a guest takes the time and trouble to acknowledge the staff here at the hotel. To ensure future great prices ensure you book direct with the hotel for the best possible price.

Once again thank you for your lovely review and we look forward to welcoming you back to our Holiday inn express Newcastle city centre soon.

Best Wishes

Lee Anderson
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle Upon Tyne
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Faultless”
5 of 5 stars Reviewed February 5, 2013

We couldn't have had a better experience ,The staff were so helpful in our dealings.
The position & value for money were wonderful. Couldn't recommend the Hotel more.

If you are arriving in Newcastle Central Station , this is the Hotel to book.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2

Review collected in partnership with Easytobook.com

Ask Oigle_11 about Holiday Inn Express Newcastle City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this review
February 11, 2013
Dear Guest,

Thank you for your recent review on our hotel. I am pleased you enjoyed your stay with us!

It is always hugely motivating when a guest takes the time and trouble to acknowledge the staff here at the hotel.

Once again thank you for your lovely review and we look forward to welcoming you back to our Holiday inn express Newcastle city centre soon.

Best Wishes

Lee Anderson
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geordie
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
“Great cheap overnighter”
4 of 5 stars Reviewed February 3, 2013 via mobile

Stayed overnight with friends rather than trekking home early or paying an extortionate taxi fare. Room rate excellent especially as there is breakfast to be had. I did worry that the hotel would be noisy and filled with hen dos and the like but not so. Rooms clean, reception staff great all round bargain for a budget stay.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask emilyw about Holiday Inn Express Newcastle City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this review
February 4, 2013
Dear Guest,

Firstly I would like to thank you for taking the time to review our hotel. We strive to give great and impressive service and we work very hard to ensure we are the best holiday inn express around it makes us the staff here at Newcastle city centre Very happy to read we made your stay enjoyable.

We look forward to welcoming you back to our hotel in the near future. Once again thank you for the wonderful review and kind words of praise.

Kind regards
Lee Anderson
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Holiday Inn Express Newcastle City Centre

Also Known As:
Holiday Inn Express Newcastle City Centre Hotel
Holiday Inn Express Newcastle City Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne
Newcastle Upon Tyne Holiday Inn
Address: Waterloo Square | St James Boulevard, Newcastle upon Tyne NE1 4DN, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar/Lounge Business Center Free Breakfast Free High-Speed Internet Wheelchair access
Hotel Style:
#9 Family Hotels in Newcastle upon Tyne
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Stay in the heart of vibrant Newcastle at the Holiday Inn Express Newcastle City Centre hotel. Located near Newcastle Central Station, our modern hotel is a short stroll from the city centre's cosmopolitan shops, bars and restaurants. Start your day with a choice of hot and cold items at our complimentary breakfast buffet, and ask Holiday Inn Express Newcastle City Centre's friendly front desk staff for tips on sightseeing and getting around the city. Help yourself to tea and coffee during your business event in Holiday Inn Express Newcastle City Centres 2 air-conditioned meeting rooms. Getting to meetings around Newcastle is a breeze thanks to our proximity to the A1 and train and metro services from the station 300 metres away. Our convenient city-centre location, a short walk from historic St Nicholas Cathedral, makes us a good base for sightseeing. Stroll across the sweeping Gateshead Millennium Bridge for a night out in the Arts Quarter's hip bars and restaurants and head to the huge MetroCentre 3 miles away for hundreds more shopping and entertainment options. After a day's sightseeing, unwind over drinks in Holiday Inn Express Newcastle City Centre's contemporary bar, open 24 hours, or catch up on email with our complimentary Wi-Fi. Our helpful staff will be happy to order takeaway food for you to enjoy in the comfort of your modern guest room. ... more   less 
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