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“Hidden Gem” 4 of 5 stars
Review of Holiday Inn Express Newcastle City Centre

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Holiday Inn Express Newcastle City Centre
3.0 of 5 Hotel   |   Waterloo Square | St James Boulevard, Newcastle upon Tyne NE1 4DN, England   |  
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North Yorkshire
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Hidden Gem”
4 of 5 stars Reviewed February 6, 2013

Great hotel close to the centre of town. Staff very polite and hotel very clean. Not your average Holiday Inn Express. Really impressed with overall feel and excellent staff service. Looks to be new. Car parking not great though as you have to use the multi story next door but cheap at 5.00 all day to 8am next day. Would recommend

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this review, February 11, 2013
Dear Guest,
Thank you for taking the time out of your busy day to review our hotel. I am pleased that you thought our hotel was a hidden 'Gem' and the team gave excellent service. We are actually not new we are nearly 8 years old so I am glad you could see the hard work the maintenance team and housekeeping team put in to making the hotel feel as if it is new.Thanks once again for taking the time to write your review and we look forward to welcoming you back here at Holiday inn express Newcastle city centre in the near future.

Best Wishes
Lee Anderson
Guest Service Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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Sarpsborg
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 5, 2013

Spent a couple of nights here with my husband and some familymembers.
The staff was superfriendly, the breakfast area was roomy and the food great!
The rooms were all nice and clean.
Only a couple of minutes to the centre of Newcastle.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this review, February 11, 2013
Dear Guest,

Thank you for your recent review on our hotel. I am pleased you enjoyed your stay with us!

It is always hugely motivating when a guest takes the time and trouble to acknowledge the staff here at the hotel. To ensure future great prices ensure you book direct with the hotel for the best possible price.

Once again thank you for your lovely review and we look forward to welcoming you back to our Holiday inn express Newcastle city centre soon.

Best Wishes

Lee Anderson
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle Upon Tyne
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2013

We couldn't have had a better experience ,The staff were so helpful in our dealings.
The position & value for money were wonderful. Couldn't recommend the Hotel more.

If you are arriving in Newcastle Central Station , this is the Hotel to book.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this review, February 11, 2013
Dear Guest,

Thank you for your recent review on our hotel. I am pleased you enjoyed your stay with us!

It is always hugely motivating when a guest takes the time and trouble to acknowledge the staff here at the hotel.

Once again thank you for your lovely review and we look forward to welcoming you back to our Holiday inn express Newcastle city centre soon.

Best Wishes

Lee Anderson
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geordie
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 3, 2013 via mobile

Stayed overnight with friends rather than trekking home early or paying an extortionate taxi fare. Room rate excellent especially as there is breakfast to be had. I did worry that the hotel would be noisy and filled with hen dos and the like but not so. Rooms clean, reception staff great all round bargain for a budget stay.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this review, February 4, 2013
Dear Guest,

Firstly I would like to thank you for taking the time to review our hotel. We strive to give great and impressive service and we work very hard to ensure we are the best holiday inn express around it makes us the staff here at Newcastle city centre Very happy to read we made your stay enjoyable.

We look forward to welcoming you back to our hotel in the near future. Once again thank you for the wonderful review and kind words of praise.

Kind regards
Lee Anderson
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire
Top Contributor
125 reviews 125 reviews
83 hotel reviews
Reviews in 82 cities Reviews in 82 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed February 2, 2013

Stayed here recently while catching some music at the Metro Arena. Really easy to locate and good value parking a stones throw away - £5 for 24 hours- excellent value for city centre parking (just watch out you don't inadvertantly park in a 'reserved' spot).

The customer service really stands out at this hotel- from reception right the way through to evening drinks, breakfast and check out. Very pleasant, friendly, extremely helpful and down to earth staff. We watched the guy behind the bar on an evening dealing with people in varying states of intoxication and credit to him- he was brilliant.

Our room was a decent enough size- not huge but decent enough. The only thing was we had an adjoining room and the sound proofing was not great. For the hour we had relaxing in the rooom before we went out the noises from the room next door became quite irritating but luckily this wasn't an issue later in the evening. If they had been noisy we would have heard everything I suspect, so bare this in mind. Clean bathroom (shower only- and the water pressure was a litte feeble) and room, bed was comfy enough.

Breakfast was buffet style- plenty of choice of simple average quality breakfast stuff. We certainly got a decent feed to start the day.

The location of this hotel is brilliant for a night at the Metro Arena and also for the shops.

I would definitely recommend and would stay here again.

Thanks.

Room Tip: If you have an adjoining room and noisy neighbours it's probably worth requesting a change of ro...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this review, February 4, 2013
Dear Guest,
Thank you for taking the time out of your busy day to review our hotel. I am very pleased to hear that the customer service really stands out at our hotel. We spend lots of time reviewing our training needs and this seems to have paid off.

We look forward to welcoming you back here at Holiday inn express Newcastle city centre in the near future.

Best Wishes
Lee Anderson
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Londonderry
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 1, 2013

We had another enjoyable stay at this well situated city center hotel. Handy for shopping and numerous restaurants.
Staff once again really friendly and always ready to help. Would recommend it to those who don't want to hire a car. Take the Metro from the airport (less than half an hour) to central Station and you are a five minute brisk walk from the hotel. Public car park next door if you have a car.

Room Tip: We stayed on the 5th floor overlooking the square which is very quiet as it has no traffic except th...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this review, February 4, 2013
Dear Guest,

Thank you for your recent review on our hotel. I am pleased you enjoyed your stay with us!

It is always hugely motivating when a guest takes the time and trouble to acknowledge the staff here at the hotel.

Once again thank you for your lovely review and we look forward to welcoming you back to our Holiday inn express Newcastle city centre soon.

Best Wishes

Lee Anderson
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 31, 2013 via mobile

This hotel is modern, clean and well equipped!!

The staff are exceptionally friendly, professional and efficient!!! From Michael in the reservations team who was fantastic, to the hotel to the Manager who was a brilliant ambassador for the hotel!

I will definately be returning!!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this review, February 4, 2013
Dear Guest,

First of all, thank you for your recent stay here Holiday inn express hotel. It makes us very happy here in Newcastle to hear that Michael exceeded your expectations and he will be very pleased with your kind words of praise.

It also makes us happy and proud to hear you will be returning to our hotel and we look forward to welcoming you back here at Newcastle in the future.

Best wishes
Lee Anderson
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Newcastle City Centre

Also Known As:
Holiday Inn Express Newcastle City Centre Hotel Newcastle Upon Tyne
Holiday Inn Express Newcastle City Centre Hotel
Holiday Inn Newcastle Upon Tyne
Newcastle Upon Tyne Holiday Inn
Address: Waterloo Square | St James Boulevard, Newcastle upon Tyne NE1 4DN, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#9 Family Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Newcastle City Centre 3*
Official Description (provided by the hotel):
Stay in the heart of vibrant Newcastle at the Holiday Inn Express Newcastle City Centre hotel. Located near Newcastle Central Station, our modern hotel is a short stroll from the city centre's cosmopolitan shops, bars and restaurants. Start your day with a choice of hot and cold items at our complimentary breakfast buffet, and ask Holiday Inn Express Newcastle City Centre's friendly front desk staff for tips on sightseeing and getting around the city. Help yourself to tea and coffee during your business event in Holiday Inn Express Newcastle City Centres 2 air-conditioned meeting rooms. Getting to meetings around Newcastle is a breeze thanks to our proximity to the A1 and train and metro services from the station 300 metres away. Our convenient city-centre location, a short walk from historic St Nicholas Cathedral, makes us a good base for sightseeing. Stroll across the sweeping Gateshead Millennium Bridge for a night out in the Arts Quarter's hip bars and restaurants and head to the huge MetroCentre 3 miles away for hundreds more shopping and entertainment options. After a day's sightseeing, unwind over drinks in Holiday Inn Express Newcastle City Centre's contemporary bar, open 24 hours, or catch up on email with our complimentary Wi-Fi. Our helpful staff will be happy to order takeaway food for you to enjoy in the comfort of your modern guest room. Wi-Fi is free for guests who book directly with the hotel. ... more   less 
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