We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great value” 4 of 5 stars
Review of Holiday Inn Express Newcastle City Centre

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save Saved
You added Holiday Inn Express Newcastle City Centre to your Saves list
Holiday Inn Express Newcastle City Centre
3.0 of 5 Hotel   |   Waterloo Square | St James Boulevard, Newcastle upon Tyne NE1 4DN, England   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
1 review
“Great value”
4 of 5 stars Reviewed December 1, 2012 via mobile

This hotel is great value for money. The off site car parking Is a nuisance, but the staff are so helpful, and the room cleanliness and condition were probably the best value for money we had on our car journey from London to Edinburgh. Highly recommended.
Shelley, Western Australia

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

652 reviews from our community

Traveler rating
    240
    239
    112
    43
    18
See reviews for
79
182
53
140
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Any
English first
København, Danmark
1 review
5 of 5 stars Reviewed November 29, 2012

The two receptionists Andrew and Lee did absolutely everything in their power to help us get the information we needed. Helped us print boarding passes, find food, pre-order a taxi, answered all questions possible. And had a wonderful sense of humour. And an eagerness to help that came from within. Amazing customer service!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 21, 2012 via mobile

Stayed here for one night on business. Clean basic hotel. Reception staff very helpful and polite. Chinatown nearby where we ate in the Neptune which was excellent. Minutes away from mainline station...breakfast basic but good choice. For 59 pounds it is not bad value for location and staff.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Top Contributor
63 reviews 63 reviews
47 hotel reviews
Reviews in 47 cities Reviews in 47 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed November 18, 2012

Stayed here recently for one night only to visit the Newcastle Metro Radio Arena for a concert. We decided to book as it was near to the Arena (about 10-12 mins on foot) and there is convenient multi-storey parking nearby. However what they don't tell you before you book, is that the car park (£5 per night) is mainly for permit holders, and you have to use the higher levels -that would perhaps be OK but the car park lift was broken when we stayed, and so we had to walk up and down several flights of stairs to Level 11 of the car park. Otherwise, the hotel room was OK - compact but with everything needed for a comfortable night. Cleanliness was reasonable but could be improved - (not sure if this was partly due to some wear and tear of fixtures and fittings but some parts of the room appeared tired and needed a deep clean). The shower was not very well powered either, and no bath in our room. Staff were friendly and helpful with directions to nearby places of interest.The hotel has a spacious and comfortable bar area which also doubles up as a breakfast room. Breakfast was self service and plenty of food available - cereals, breads and a few pastries, fruit, sausages, scrambled egg and beans plus fruit juice and tea/coffee etc. Overall it was satisfactory, but not the best value for money I've ever had compared to other hotel chains. Would maybe consider going back for another short stay if ever I needed to be in the area.

Room Tip: Our room on the 5th floor faced the back of the hotel and was nice and quiet.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, General Manager at Holiday Inn Express Newcastle City Centre, responded to this review, November 20, 2012
Dear Reviewer
Thank you for your kind review, we strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. With regard to the parking it is indeed best to go to the top floor as you are then assured of a space, with regard to charges we do have a link on our website for uptodate charges, the charge at present for the day is £5.00 but is free from 5pm until 8am. Once again thank you for the kind words of praise.
Kind regards
Lorraine Waqtson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Witney
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed November 18, 2012

Choice of tepid or cold shower in the morning, very limited cooked breakfast options and staff didn't even bother to ask how my stay was on check out.
TV needs replacing too, big old CRT unit the kept dropping the picture and sound.
No Wifi in the room.
On the plus side it was near the railway station.
Wouldn't bother again.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, General Manager at Holiday Inn Express Newcastle City Centre, responded to this review, November 20, 2012
Dear Guest
Thank you for taking time out of your busy day to leave us a candid review. I would like to offer a sincere apology. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.Unfiortuantely on the day in question one of our boilers broke down which meant the water was not to the normal temperature, this was fixed later on in the day so is now back to normal. We do presently offer Free WIFI within the great room however we are due to be getting new flat screen TV's and WIFI within the the next few months. Thanks once again for your review
Kind regards
Lorraine Watson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thornaby on Tees, United Kingdom
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 17, 2012

I stayed here for a night in November 2012. The reception staff were very welcoming and pleasant. The room was clean and had the usual facilities for tea/coffee. Breakfast the following morning was equally good, supported by friendly staff. The tissue box in my room had only one tissue in it, but I guess its hard to see what's left in the box. I would definitely stay at the hotel again.

Room Tip: Choose a high floor FACING the main road. (What appears to be the quieter side is a bit of an amphi...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SALTCOATS
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 17, 2012

Although basic this hotel provided spotless accomodation and first class service. Lee in particular provided first class service. He provided a warm welcome and couldn't do enough to make our stay pleasant. The location was ideal for shopping at the Metro and City centre.Thank you for a very enjoyable experience .

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express Newcastle City Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Newcastle City Centre

Address: Waterloo Square | St James Boulevard, Newcastle upon Tyne NE1 4DN, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#9 Family Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Newcastle City Centre 3*
Number of rooms: 130
Official Description (provided by the hotel):
Stay in the heart of vibrant Newcastle at the Holiday Inn Express Newcastle City Centre hotel. Located near Newcastle Central Station, our modern hotel is a short stroll from the city centre's cosmopolitan shops, bars and restaurants. Start your day with a choice of hot and cold items at our complimentary breakfast buffet, and ask Holiday Inn Express Newcastle City Centre's friendly front desk staff for tips on sightseeing and getting around the city. Help yourself to tea and coffee during your business event in Holiday Inn Express Newcastle City Centres 2 air-conditioned meeting rooms. Getting to meetings around Newcastle is a breeze thanks to our proximity to the A1 and train and metro services from the station 300 metres away. Our convenient city-centre location, a short walk from historic St Nicholas Cathedral, makes us a good base for sightseeing. Stroll across the sweeping Gateshead Millennium Bridge for a night out in the Arts Quarter's hip bars and restaurants and head to the huge MetroCentre 3 miles away for hundreds more shopping and entertainment options. After a day's sightseeing, unwind over drinks in Holiday Inn Express Newcastle City Centre's contemporary bar, open 24 hours, or catch up on email with our complimentary Wi-Fi. Our helpful staff will be happy to order takeaway food for you to enjoy in the comfort of your modern guest room. Wi-Fi is free for guests who book directly with the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Priceline, Agoda, Travelocity, BookIt.com, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Holiday Inn Express Newcastle City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Newcastle City Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne
Newcastle Upon Tyne Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Newcastle City Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.