We booked and statyed here for 3 nights. The first 2 we could not fault with food and service.
However on the third night we had cigarette smoke coming in through the bathroom vent. We had a poor nights sleep and as I suffer from Asthma this is not ideal.
I informed the reception in the morning and was told it was better that it was put through to the online guest relations team. At no point did he offer or tell the duty manager.
I have asked for a refund for this and failure to comply with this I will be reporting this to the Newcastle City Council.
I look forward to the reponse from the 'Guest Relations team'
- Also Known As:
- Holiday Inn Express Newcastle City Centre Hotel Newcastle Upon Tyne
- Holiday Inn Express Newcastle City Centre Hotel
- Holiday Inn Newcastle Upon Tyne
- Newcastle Upon Tyne Holiday Inn
- Official Description (provided by the hotel):
- Stay in the heart of vibrant Newcastle at the Holiday Inn Express Newcastle City Centre hotel. Located near Newcastle Central Station, our modern hotel is a short stroll from the city centre's cosmopolitan shops, bars and restaurants. Start your day with a choice of hot and cold items at our complimentary breakfast buffet, and ask Holiday Inn Express Newcastle City Centre's friendly front desk staff for tips on sightseeing and getting around the city. Help yourself to tea and coffee during your business event in Holiday Inn Express Newcastle City Centres 2 air-conditioned meeting rooms. Getting to meetings around Newcastle is a breeze thanks to our proximity to the A1 and train and metro services from the station 300 metres away. Our convenient city-centre location, a short walk from historic St Nicholas Cathedral, makes us a good base for sightseeing. Stroll across the sweeping Gateshead Millennium Bridge for a night out in the Arts Quarter's hip bars and restaurants and head to the huge MetroCentre 3 miles away for hundreds more shopping and entertainment options. After a day's sightseeing, unwind over drinks in Holiday Inn Express Newcastle City Centre's contemporary bar, open 24 hours, or catch up on email with our complimentary Wi-Fi. Our helpful staff will be happy to order takeaway food for you to enjoy in the comfort of your modern guest room. Wi-Fi is free for guests who book directly with the hotel. ... more less
- Reservation Options:
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