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Holiday Inn Express Newcastle City Centre: Traveler Reviews

3.0 of 5
Waterloo Square | St James Boulevard, Newcastle upon Tyne NE1 4DN, England
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Holiday Inn Express Newcastle City Centre
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440 reviews from our community

Traveler rating
    160
    148
    79
    38
    15
See reviews for
Families
47
 
Couples
132
 
Solo
41
 
Business
88
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Excellent Location”
4 of 5 stars Reviewed November 1, 2012

I stayed here with my partner as we were having a night out in Newcastle, room was clean, staff were freindly and it is in a very central location for all pubs and clubs.

When we arrived i was a bit worried about where to park the car but the man at reception told me that there was a car park right next to it (no charge if staying in Holiday Inn)

If you are going here for a night out its the place to be :-) Dont buy drinks in the hotel as they are very expensive.

Overall we really enjoyed our stay here and would come again.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bluenose999 about Holiday Inn Express Newcastle City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Motherwell, Scotland, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Best sleep!”
5 of 5 stars Reviewed October 28, 2012 via mobile

My boyfriend and I stayed here overnight while we saw a show in Newcastle. The hotel is so close to the station, a 5 minute walk. It's clean, quiet and the beds are the best I've ever slept in! So comfortable! Wish I could've taken them home! Staff were friendly. Was perfect for an overnight stay. Would recommend and reuse it!

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AmyShambles about Holiday Inn Express Newcastle City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
“Would not return”
2 of 5 stars Reviewed October 26, 2012

Room 407 was noisy by lift so they were most courteous and moved me to the only available double which was a mobility room. (turned out to be noisier as by the road! ). the bathroom towel dispenser ( very odd I thought for a hotel room?!) was a bit rusty & the support bar by the shower didn't look that clean. The bed was clean but I think some of the rooms (not mine but colleagues) were like saunas. Breakfast was ok, I like marmite on toast and tea so reasonably easily pleased!
Wouldn't stay again our of choice but must say staff were great.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask London_Redstar about Holiday Inn Express Newcastle City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, General Manager at Holiday Inn Express Newcastle City Centre, responded to this review
November 20, 2012
Dear Reviewer
Thank you for taking time out of your busy day to leave us a candid review. I would like to offer a sincere apology. While we understand that your stay was not 100% satisfactory, We have since had all of the grabrails replaced in the accessable bedrooms.we would hope that you would give us another chance to make your stay as best as it can be.
Kind Regards
Lorraine Watson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
41 helpful votes 41 helpful votes
“Value for money in handy location”
4 of 5 stars Reviewed October 25, 2012

This hotel has improved even more since our last visit.The reception staff are excellent and friendly.The rooms are what you expect at an Express ,basic but spotless, with everything you need.The bar and lounge/breakfast area lacks atmosphere but is perfectly fine for what it does.The main area of improvement has been the set up for breakfast.Everything follows a logical route making accessing food easy.This is not always the case at other places including Expresses.Again,the only hot food available is sausage,beans and scrambled eggs. However, the other parts of the breakfast offer many options including fresh fruit,yogurts,toast,mini muffins,cheese etc.As this is included in your rate this is good value.Another plus to this hotel is that car parking is next door and is free from 17.00 to 08.00 next morning.It is also only 80p an hour thereafter.In conclusion, if you can get good rate, this hotel ticks all the boxes for an informal stay.

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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hartlepool
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Comfortable room”
5 of 5 stars Reviewed October 22, 2012

Stayed here as a treat after a concert staff were very friendly and the rooms were extremely clean. Near to all central locations would definitely stay here again and would recommend to friends and family

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask twinkle1982 about Holiday Inn Express Newcastle City Centre
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Additional Information about Holiday Inn Express Newcastle City Centre

Also Known As:
Holiday Inn Express Newcastle City Centre Hotel
Holiday Inn Express Newcastle City Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne
Newcastle Upon Tyne Holiday Inn
Address: Waterloo Square | St James Boulevard, Newcastle upon Tyne NE1 4DN, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar/Lounge Business Center Free Breakfast Free High-Speed Internet Wheelchair access
Hotel Style:
#9 Family Hotels in Newcastle upon Tyne
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Stay in the heart of vibrant Newcastle at the Holiday Inn Express Newcastle City Centre hotel. Located near Newcastle Central Station, our modern hotel is a short stroll from the city centre's cosmopolitan shops, bars and restaurants. Start your day with a choice of hot and cold items at our complimentary breakfast buffet, and ask Holiday Inn Express Newcastle City Centre's friendly front desk staff for tips on sightseeing and getting around the city. Help yourself to tea and coffee during your business event in Holiday Inn Express Newcastle City Centres 2 air-conditioned meeting rooms. Getting to meetings around Newcastle is a breeze thanks to our proximity to the A1 and train and metro services from the station 300 metres away. Our convenient city-centre location, a short walk from historic St Nicholas Cathedral, makes us a good base for sightseeing. Stroll across the sweeping Gateshead Millennium Bridge for a night out in the Arts Quarter's hip bars and restaurants and head to the huge MetroCentre 3 miles away for hundreds more shopping and entertainment options. After a day's sightseeing, unwind over drinks in Holiday Inn Express Newcastle City Centre's contemporary bar, open 24 hours, or catch up on email with our complimentary Wi-Fi. Our helpful staff will be happy to order takeaway food for you to enjoy in the comfort of your modern guest room. ... more   less 
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