Having been regular customers with this casino since it was built in 1999 and seeing at least 4 maybe more name changes over the years my most recent visit was my last as myself and my wife have cut our cards up.
It has become painfully obvious that the owners and casino floor management do not want to attract new punters or keep the few that they have, the casino is liken to a morgue. We were in late on a Friday night, it was like sleepy hollow, I know we are in austerity times but this is beyond a joke and has been getting worse every time we have gone over the past year.
Last week was the final straw, as usual we ordered drinks and meals to be informed that only the Christmas menu was available.
The cauliflower soup my wife ordered was good, I ordered the Prawn Cocktail to be presented with a mass of salad ingredients and no instructions on how to find one of only 4 prawns under a tasteless sauce. i complained and was offered a 50% reduction
My wife ordered the Turkey Roast Dinner which came with totally white roast potatoes she never tried anything else, For myself I ordered the Steak with a Diane sauce and onion rings. after waiting some 30 minutes from finishing the starters the meals were delivered only to find the meal was stone cold, Diane sauce with a hard skin on the top, nothing worse than cold steak OOPS finding no prawns in a prawn cocktail rates high. The meals had been standing for some time before being sent down, NOT ACCEPTABLE.
I will point out that we were the only people in the restaurant area that night so no other meals were being cooked for other punters hardly a busy restaurant.
I called management to complain but it all fell on deaf ears its what head office tell us to do was the reply.
The TV at the entrance over the desk has been faulty with a blurred picture for 2 years now that tells me management do not care.
WILL NOT BE BACK,
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