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“Bad manager” 1 of 5 stars
Review of Jurys Inn Newcastle

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Jurys Inn Newcastle
3.0 of 5 Hotel   |   Scotswood Road | St James Gate, Newcastle upon Tyne NE1 4AD, England   |  
Hotel amenities
England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Bad manager”
1 of 5 stars Reviewed 2 days ago NEW via mobile

I booked 2 nights here and there was excrement stains on the sheets. I took pics and took it up with manager. He was sarcastic and liar. Told me he was dealing with it yet 2 weeks later before he sorted a refund. Will never stay here again and it's all down to the managers attitude to the wole situation.

Stayed May 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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764 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
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English first
Widnes
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Well located whether you are arriving via rail or road and convenient for the Metro Arena and city centre. The staff are friendly and professional and the bedrooms are fine although it must be said that the bathrooms are a little bit tired. Overall, a good hotel whose staff are excellent and free WI-Fi throughout.

Stayed May 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great service , very well located , friendly staff , clean and tidy , smooth booking , check in and out quick and easy , highly recommend , thanks for a great comfortable stay , will definitely stay again

  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Jurys Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager_JurysInn, Manager at Jurys Inn Newcastle, responded to this review, 2 days ago
Dear Guest

Thank you for taking the time to post your review, I'm delighted to read that you enjoyed your stay. especially our friendly staff and location.

We look forward to your next visit with us.

Kind Regards
Thomas Carter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

3 day stay in Newcastle, this hotel is minutes from central station and a host of bars, restaurants, beds were soo comfy, ate from the bar twice both times the food was excellent and reasonably priced. We arrived at 9am from Dublin having been up since 4.30am so I can't even express how delighted we were to be able to check in early and have a power nap before our gig in the o2 (which is a 10min walk away)

Proper hairdryer in room (a real plus for 3 girls getting ready for a night out) Staff were under pressure at times but always friendly. Personally I like a hotel with a mini fridge but you can't have everything all the time :-) Would recommend to friends.

  • Stayed May 2015, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Jurys Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager_JurysInn, Manager at Jurys Inn Newcastle, responded to this review, 2 days ago
Dear Guest

Thank you for taking the time to post your review, I'm delighted to read that you enjoyed your stay. I'm pleased that we were able to meet your request of an early check in.

We look forward to your next visit with us.

Kind Regards
Thomas Carter
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel, kept clean and was a good nights sleep. It is however stag/hen central which means it's very noisy at times and you do suffer from other guests slamming doors and silly hours. *Worth checking this before booking your stay*

Room Tip: definitely book a quieter floor if you're not on a stag/hen
See more room tips
  • Stayed May 2015, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager_JurysInn, Manager at Jurys Inn Newcastle, responded to this review, 2 days ago
Dear Guest

Thank you for taking the time to post your review, I'm delighted to read that you enjoyed your stay and had a good nights sleep with us. We try to minimise potential noise as much as possible with regular floor walks of the hotel.

We look forward to your next visit with us.

Kind Regards
Thomas Carter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilton Manors, Florida
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

I was impressed with the quality of service and the cleanliness of this hotel. My friend and I arrived early in the morning knowing that check-in time would be in the afternoon. Getting there at 8 am, we certainly did not expect to have our room ready and waiting but it was. This was like getting an additional day for us to explore the city and enjoy the sites without having to worry about rushing back to the hotel for an afternoon check in.

  • Stayed February 2015, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager_JurysInn, Manager at Jurys Inn Newcastle, responded to this review, 2 days ago
Dear Guest

Thank you for taking the time to post your review, I'm delighted to read that you enjoyed your stay especially the cleanliness of the hotel. I will ensure to pass your feedback onto our head housekeeper.

We look forward to your next visit with us.

Kind Regards
Thomas Carter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Myself and 5 friends stayed in Jury's Inn James' Gate for 3 nights in March and if I returned to Newcastle I would definitely stay here again. Our taxi initially brought us to the other Jury's Inn the far side of the city which was lovely but not convenient unless you were driving as it is not as centrally located as the James' gate premises.
This location is ideal for everyone with the Gate complex and a huge shopping centre that opens out onto the main shopping street less than a 10 minute walk away. The bus station is also in the area.
There is a lively buzz in the hotel, mainly from a hen or stag, but not disruptive.
The bar area is nice and also lively from morning to late. The only time we ate in the hotel was breakfast baps from the bar which were gorgeous and served with a little pot of beans and hash brown cubes.
There is a woman on the door from early in the night organising the constant flow of taxis for guests coming and going.
Although we did not surface to get our room cleaned the maids were generous with towels, toilet rolls and tea/coffee.
The rooms were spotless and modern, not exactly spacious for 3 sharing but we made do, there was a full length mirror so that certainly made up for it.
All in all a good stay and I would recommend this hotel.

Stayed March 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager_JurysInn, Manager at Jurys Inn Newcastle, responded to this review, 2 days ago
Dear Guest

Thank you for taking the time to post your review, I'm delighted to read that you enjoyed your stay. especially the extra services we supply such as a weekend taxi marshal. Our head chef will be delighted to read that you enjoyed his breakfast sandwiches.

We look forward to your next visit with us.

Kind Regards
Thomas Carter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jurys Inn Newcastle

Address: Scotswood Road | St James Gate, Newcastle upon Tyne NE1 4AD, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #27 of 83 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jurys Inn Newcastle 3*
Number of rooms: 274
Official Description (provided by the hotel):
Jurys Inn Newcastle offers great-value accommodation in the very city centre of vibrant Newcastle. The hotel is just 500 metres from Newcastle Rail Station, a short walk from a plethora of shops, bars and restaurants, just a 10 minute walk from Eldon Square and The Gate shopping centres. The Centre for Life science is 200 metres away and Newcastle United Football Club is 900 metres from the hotel. Its excellent city-centre location makes it the ideal place to stay when visiting Newcastle for both business and leisure. Newcastle is known for its vibrant nightlife and has been voted one of the UK's leading destinations for stag and hen parties. The hotel features all day Costa Coffee bar, a stylish onsite bar to relax in after an eventful day in the city. You can enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10am for breakfast and 6pm to 10pm for dinner. Laundry and dry cleaning service is available. If you are arriving by car a nearby public car parking is available at Times Square car park located next door to the hotel. Our comfortable bedrooms can accommodate up to 3 adults or 2 adults and 2 children. All rooms are furnished with large soft beds, spacious bathrooms with complimentary toiletries and a hair dryer, a flat screen TV with Freeview, and Free WiFi - guests who book direct with us enjoy Free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme. Enjoy warm welcome, comfortable rooms, seasonal menus and a memorable visit to Newcastle with Jurys Inn. ... more   less 
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Also Known As:
Jurys Inn Newcastle Hotel Newcastle Upon Tyne
Jurys Hotel Newcastle Upon Tyne

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