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“Good hotel - very central” 4 of 5 stars
Review of Thistle Newcastle City Centre, The County

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Thistle Newcastle City Centre, The County
3.0 of 5 Hotel   |   Neville Street, Newcastle upon Tyne NE1 5DF, England   |  
Hotel amenities
Cambs
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
“Good hotel - very central”
4 of 5 stars Reviewed June 19, 2014

2 nights on business - couldn't get into usual hotel so went for Thistle and will deff go back.

Very easy to find - directly opposite station. I had a good double room on 5th floor - was a bit worried about noise as it was at the front but no probe. Great breakfast but tables really small making it cosy for 2 and a bit of a juggling act with toast, coffee etc !.

Car park which is great for a city centre hotel but beware - a little tight getting in and out !

Great pub 2 mins walk away (The Town Wall) - really nice setting and food.

Deff my hotel of choice for my next trip.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerNCL, Guest Relations Manager at Thistle Newcastle City Centre, The County, responded to this review, August 15, 2014
Dear Reviewer,

Thank you for taking the time to provide us with feedback following your recent stay with us in Thistle Newcastle, The County.

I was delighted to read such a positive review of our hotel! It is great to read that although this was not the hotel you would normally stay in, you would wish to return on your next visit to Newcastle. This kind of feedback is always great to read!

I was pleased to note that you found the location and onsite car park to be convenient and that you joined us in the morning for a great breakfast.

Once again, thank you for your kind comments and we look forward to welcoming you back to Thistle Newcastle, The County in the near future.

Kind Regards
Emma Thompson
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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546 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Faversham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 19, 2014

I stayed here on business for one night. Check in was busy so I had to wait for a while. I had a small double room which was plenty big enough for one person for a single night but I think it would be a squeeze for two people or longer stays. The decor is a bit dated but the room had everything I needed and was fairly clean. The hotel has free WiFi which was useful. I didn't eat in the hotel on this occasion as I opted to try one of the many restaurants in the town centre nearby. I was woken up by someone repeatedly slamming a door in the corridor. Not the hotels fault I know but the room doors could be more soundproofed as the bed is right by the door. Breakfast was fine, a good selection of continental and cooked. The location of the hotel is ideal, close to the town centre and you couldn't get any closer to the main station. All in all a decent hotel for a short stop off when travelling by train.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerNCL, Guest Relations Manager at Thistle Newcastle City Centre, The County, responded to this review, August 15, 2014
Dear Reviewer,

Thank you for taking the time to provide us with feedback following your recent stay with us in Thistle Newcastle, The County.

I was pleased to note that you found your room to be of a high standard of cleanliness and was well equipped with everything you needed for a comfortable stay. Our small double rooms are great as a base whilst exploring this city and I was pleased to read that you found the room to be big enough for your stay.

I was delighted to read that you made use of the complimentary Wi-Fi during your stay and that you found our location to be convenient and the breakfast to be good. Our excellent breakfast offering has proven to be very popular with our guests and we regularly receive great feedback about it.

Once again, thank you for your comments and we look forward to welcoming you back to Thistle Newcastle, The County in the near future.

Kind Regards
Emma Thompson
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bury St. Edmunds, United Kingdom
Top Contributor
75 reviews 75 reviews
12 hotel reviews
Reviews in 38 cities Reviews in 38 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed June 14, 2014

Stayed overnight whilst on business. My small double room was just that, with the TV perched over the end of my bed. However, the hotel itself was very nice, the breakfast was very good and the staff were very polite. The location of the County is ideal, being opposite the central rail station, with the Metro station just around the corner and the City centre very close by.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerNCL, Guest Relations Manager at Thistle Newcastle City Centre, The County, responded to this review, June 15, 2014
Dear Reviewer,

Thank you for taking the time to provide us with feedback following your recent stay with us in Thistle Newcastle, The County.

I was delighted to note that you enjoyed your stay with us and that you found the breakfast to be good and the team to be friendly and helpful. It is great to read that you found our location to be convenient with excellent transport links.

The County was built in the late 1800’s and as such, our rooms do vary in shape and size from compact and cosy small double rooms to large and lofty executive double rooms. Our small double rooms are perfect as a base whilst exploring the city as they are some of the smallest in the property. Should you be looking for a room with more space, our standard double rooms may be better suited to your needs. On your next visit to Newcastle, please do not hesitate to contact a member of the team direct who I am confident would be able to find the perfect room to suit your requirements.

Once again, thank you for your comments and we look forward to welcoming you back to Thistle Newcastle, The County in the near future.

Kind Regards
Emma Thompson
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, England, United Kingdom
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 13, 2014

I spent a night at the Thistle in May when I went to Newcastle for work. Enjoyed my stay. The room was good, staff were very helpful and the buffet breakfast was delicious. Will definitely visit again!

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerNCL, Guest Relations Manager at Thistle Newcastle City Centre, The County, responded to this review, June 15, 2014
Dear Reviewer,

Thank you for taking the time to provide us with feedback following your recent stay with us in Thistle Newcastle, The County.

Here at The County, we take all customer feedback seriously and are very grateful for positive reviews such as this one. Thank you for your kind comments relating to the team and our breakfast offering. Please be assured that your review will be communicated to the team who I am confident will be delighted to read it.

Once again, thank you for your kind comments and we look forward to welcoming you back to Thistle Newcastle, The County in the near future.

Kind Regards
Emma Thompson
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garmisch-Partenkirchen, Germany
Top Contributor
164 reviews 164 reviews
61 hotel reviews
Reviews in 69 cities Reviews in 69 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed June 13, 2014

After a long day on the road, we enjoyed great service and good rooms. The location is good for walking into town as well. Breakfast was well done and served promptly too. If you're looking for a nice place for dinner and don't want to eat in, ask the people at the reception desk!

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerNCL, Guest Relations Manager at Thistle Newcastle City Centre, The County, responded to this review, June 15, 2014
Dear Reviewer,

Thank you for taking the time to provide us with feedback following your recent stay with us in Thistle Newcastle, The County.

It was great to note that after a long journey, the team here were accommodating and you experienced the great service we work so hard to deliver. I have to agree with you, we are in an excellent location for exploring our wonderful city and seeing all that Newcastle has to offer. Being in short walking distance of the main shopping area and Newcastle’s extensive array of bars and restaurants is a great advantage for our guests.

Thank you for your kind comments about our breakfast offering. We regularly receive excellent feedback about our breakfast for the high quality of ingredients delivered with exceptional service.

Once again, thank you for your comments and we look forward to welcoming you back to Thistle Newcastle, The County in the near future.

Kind Regards
Emma Thompson
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 8, 2014

Sunday lunch on a living social deal, excellent service, gorgeous food, coffee how it should taste and a wonderful pianist in the background , room was very airy and spacious ,10 out of 10 . You won't be disappointed , we will definately go back :)

Stayed June 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerNCL, Guest Relations Manager at Thistle Newcastle City Centre, The County, responded to this review, June 9, 2014
Dear Reviewer,

Thank you for taking the time to provide us with feedback following your recent visit to us at Thistle Newcastle, The County.

I was delighted to read such a positive review of our Sunday Lunch. It is great to note that you found both the food and the service to be of a very high standard. The team here at The County all work very hard to ensure our guests have an enjoyable dining experience and would wish to return. Receiving such positive feedback is always great to read and I will personally ensure your kind comments are communicated to kitchen and food and beverage teams who I am sure will be delighted to read them!

Once again, thank you for your comments. We look forward to welcoming you back to Thistle Newcastle, The County in the near future.

Kind Regards
Emma Thompson
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 7, 2014

Stopped for a couple of nights. This place is very handy for the station. Check in was quick and uncomplicated. General fabric of hotel is a bit tired in places. Room was spacious but suffered from noise caused by external ventilation/aircon equipment running constantly. Dined once - order taken quickly but took quite a while to bring a single glass of wine. Food tasty enough.

All in all, it was fine for the price and location.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerNCL, Guest Relations Manager at Thistle Newcastle City Centre, The County, responded to this review, June 8, 2014
Dear Reviewer,

Thank you for taking the time to provide us with feedback following your recent stay with us at Thistle Newcastle, The County.

I was pleased to note that you found our hotel to be good value for money and our location to be convenient for your visit to Newcastle. Being directly opposite Newcastle Central Station and just a stones throw away from all that Newcastle has to offer is a great advantage for our guests.

Please accept my apologies for the disturbance you encountered and be assured we have a duty manager available 24 hours a day. I am confident had they been made aware of your discomfort, they would have tried their best to rectify the situation immediately to ensure your stay was as comfortable as possible.

I was pleased to read that you were able to join us for your evening meal in RendezVous restaurant and that you found the food to be tasty. Our new summer menu has proven to be very popular with our guests.

Once again, thank you for your comments. We look forward to welcoming you back to Thistle Newcastle, The County in the near future.

Kind Regards
Emma Thompson
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle Newcastle City Centre, The County

Address: Neville Street, Newcastle upon Tyne NE1 5DF, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Romantic Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Thistle Newcastle City Centre, The County 3*
Number of rooms: 114
Official Description (provided by the hotel):
Opposite Newcastle’s Central Rail and Bus Station, this beautifully preserved 19th-century building is now a modern hotel. The County Hotel by Thistle, located in the heart of Newcastle city centre, is just minutes from restaurants, bars and theatres as well as the Quayside area. St James' Park, home of Newcastle United FC, is a 10-minute walk away. The Metro Radio Arena, O2 Academy and Sage Gateshead are located within walking distance of the hotel. With a flat-screen satellite TV, an in-room safe and tea and coffee making facilities, the rooms also have 24-hour room service available. Private bathrooms each feature an over bath shower and a hairdryer and ironing facilities are available. Rendez Vous Restaurant provides a range of British and international cuisine prepared with locally sourced ingredients. The relaxed lounge bar shows sports on large LCD TVs. The County features 11 meeting and event rooms - suitable for a 1:1 meeting or a conference for up to 220 delegates. All rooms have natural daylight, air conditioning and come equipped with all of the equipment needed for a perfect meeting. Weddings, formal dinners and family celebrations are a speciality of the hotel.The hotel offers complimentary off-site gym facilities within walking distance. Limited car parking for 19 vehicles is also available at a small daily charge. Wi-fi is also available throughout the hotel. ... more   less 
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Also Known As:
County Hotel, Newcastle Hotel Newcastle Upon Tyne
County Hotel By Thistle Newcastle
County Hotel Newcastle Upon Tyne

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