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“Good location, value for money” 4 of 5 stars
Review of Sleeperz Hotel Newcastle

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Sleeperz Hotel Newcastle
3.0 of 5 Hotel   |   15 Westgate Road, Newcastle upon Tyne NE1 1SE , England   |  
Hotel amenities
Durham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Good location, value for money”
4 of 5 stars Reviewed August 15, 2014

Stayed for one night. The hotel was very reasonably priced for a city centre stay. Hotel is clean and fresh, very Ikea Esq. Rooms not huge but serve their purpose, the bed was really comfortable and the shower hot and powerful. Brilliant black out curtains and surprisingly quiet considering that the hotel overlooks the main train station. Check in and check out both quick and straightforward and we were given £5 bar voucher for booking direct, which was a nice touch. Hotel is ideally located for anyone wanting to sample the Newcastle night life and it isn't too far away from the main shopping areas either. Very impressed, would return.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, August 22, 2014
Thank you so much for your lovely review and thanks for mentioning our £5 food & drink voucher, one of the advantages of booking direct on our website. Kind regards Javeed Anwar
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553 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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Billingham
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 10, 2014

Two of us stayed, for one night, in this city hotel. We booked it because it is ideally placed for walking both to the Baltic and the city centre.
We upgraded to a superior room and were allocated a large 4th floor room, at the end of the building, with floor-to-ceiling windows, and a view of the castle and Tyne Bridge.
The styling of Sleeperz is very modern. The shower room was small, but well designed to feel bigger. The shower is walk-in (i.e. no shower door) and I didn't like the way that all of the floor (round the toilet and sink) got wet when having a shower.
Although the hotel is on a main road through the city, and next to a railway line, there was no issue with noise.
We arrived early, but our room was ready. Everything was very clean.
Sleeperz staff are exceedingly efficient!!!!............yet friendly! A very well run hotel!!!
[This is the boring bit........but something that is an issue with me. I was particularly impressed with Daniel (the guy on duty at breakfast). He kept all the tables serviced and, along with other staff, topped up breakfast items in an efficient but unobtrusive way. What really impressed me was that when he cleaned the tables, he sprayed the cleaning fluid on the cleaning cloth and not on the table. This is how it should be done! I'm chemical intolerant and have a "thing" about restaurant staff spraying tables near me, where the spray goes into the air and I have to breathe it in. So........well done, Daniel! And well done to the people who do the staff training! Rant over!]
I enjoyed my stay at Sleeperz and would certainly stay there again!!!!!!!!!!!!!!!

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, August 15, 2014
Thank you so much for taking the time to leave a great review. Daniel will be pleased that he got a personal mention. We look forward to welcoming you back soon. Kind regards Javeed Anwar
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Market Harborough, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 9, 2014

Sleeperz is a modern hotel just a short walk from the station and the Castle as well as a slightly longer walk to the quay area. We stayed for one nightly only but it was comfortable and had the basics on offer. We didn't eat at the hotel - we went to the nearby Pizza Express - but it looked clean in the restaurant area.

Younger members of the family had a bunk bed in their room. Free wifi is good but the Air-con made strange noises, 'clunked' and dripped. Not too many complaints overall though.

Room Tip: Had a 'superior' room which was at the end of the hotel. Had a clipped view of the Sage buil...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, August 15, 2014
Thanks for the review, happy to hear that you enjoyed your stay in one of our family rooms. Kind regards Javeed Anwar
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Glasgow, United Kingdom
Top Contributor
84 reviews 84 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed August 8, 2014

We booked Sleeperz as it was well placed for the 'Toon' and not far away from where we were playing that night. Positioned near the Railway Station, it's well-placed for anywhere in Newcastle. We were in a rear facing room, overlooking the Railway car park, so no fantastic view - unless you like trainspotting, but the double glazing is good as we weren't disturbed by train or traffic noise. Bed was King-size and comfy, decent sized TV (not that I watched it much) small, but very functional 'wet-room' style toilet/shower - overall a good space. Breakfast was buffet style and extra to the price of the room (best book in advance or pay an extra £2 on the morning), but worth the money as the choice was huge and as much as you can eat (Hangover pending). .. If you are determined to get a breakfast 'Stottie' instead, cool! However, you'll pay about the same and have to go out for it. ;-)

Room Tip: First visit, so hard to say, but we've booked the same room for our next visit as it was good fo...
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, August 15, 2014
Thanks for a lovely review, glad to hear that you enjoyed our tasty buffet breakfast and as you say it's a good idea to book your breakfast on check in to get the discounted price. Kind regards Javeed Anwar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed August 5, 2014

Great clean room and impressed with the wet room. However, was initially shocked that no wardrobe or drawers (there were hangers) so it just meant having to leave my underwear in my luggage, not a big deal. Initially wasn't going to have breakfast as am a vegan. But they had soy milk. I booked to see what first morning would be like. Got fruit, toast etc and for £6.95 if you pay in advance. So had for most of the week after that. All ok, except last day my room was not cleaned and I think they may have thought I'd checked out as the key card wasn't working, however, the cleaning staff did offer to clean it when I returned, so good service. Very friendly staff from day to night and then to the breakfast staff. Felt comfortable in the dining room. Not squashed on top of each other - as some other hotels and B&Bs can be. Happy overall. Got this as a secret hotel deal from LastMinute, so great surprise was as good as it was. Have been in 3 hotels this year and this one is the best. The air conditioner makes a massive difference to your stay. Was on the fourth floor and happy with the view from the window. St Nicholas cathedral landmark ensured I found my way back each night. Look out for the horse on roller skates just down the road!

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, August 15, 2014
Thank you so much for your 5 star review. I am happy to hear that we exceeded your expectations. Kind regards Javeed Anwar
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London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 5, 2014

Pros:
1.Great location if you're going for a night out- lots of bars/clubs walking distance away. Station is also about 5 min walk away
2.Lovely night porter
3.Free wifi
4.Anti- steam mirrors in bathroom
5. Modern features

Cons:
1.The first room we were given had not been cleaned out and tidied up, with a slept in bed, dirty towels and trash all over. When we went back to reception, their initial response was for us to wait for the room to be cleaned, to which I asked for another room instead, after about 5 mins this was sorted, and we got a new room, and the lady serving us apologised.
2.Double room is very small.
3.Stains on bed sheet.
4.Cracked, loose tile in the shower.
5.The shower smelt like sewage and was incredibly bad, as the smell came into the sleeping area. This made us want to spend as little time as possible in the hotel
6.No parking. You have to park in the main station, which is close by but very expensive for an over night stay. We paid £16.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, August 15, 2014
Sorry to hear that we did not meet your expectations. Apologies for firstly being given the key to a dirty room, a genuine mistake, however the other issues you mention could have easily been resolved had we been advised at the time. As you will read from other reviewers we do generally get things just right. Kind regards Javeed Anwar
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Glasgow, United Kingdom
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 4, 2014

I just stayed at the Sleeperz hotel on Friday 1st August for 2 nights.
- The Check in was quick & easy, Staff were lovely. The young lady behind the desk with dark hair was so bubbly & friendly! We got into our room, it was spotless. Beds are really comfy with extra spare pillows supplied, Nice powerful shower & bright bathroom. Mirror was was steam proof. TV worked fine with loads of channels, We got room service which was great the ice-cream & strawberries was just what i needed. :) Ideal location literally 2 min work to Eldon Square Shopping Centre, Train station and a 1 minute walk to Collingwood Street (where all nightlife is) I slept fine with no noise and there was loads of young people staying there (including myself) but never was woken up with noise and everyone seemed really well behaved. There is a night guard therefore no drunken randoms running around the hall way. The hotel its self is modern, cosy, comfy and really welcoming. The prices for food & drink within the hotel is very reasonable! There is also a temperature control in your room therefore you can control if you want your room chilled or cosy which is perfect! I recommend booking here :) All & All I'd say 4 out of 5 stars :)! Brill !!

Room Tip: Ask for a room with a good view :) All Rooms are bright with one wall completely glass its lovely!
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  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, August 15, 2014
Thanks for a 'brill' review, I think you summed up the hotel beautifully. Kind regards Javeed Anwar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleeperz Hotel Newcastle

Address: 15 Westgate Road, Newcastle upon Tyne NE1 1SE , England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #14 of 81 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sleeperz Hotel Newcastle 3*
Number of rooms: 98
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