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“Second visit” 4 of 5 stars
Review of Sleeperz Hotel Newcastle

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Sleeperz Hotel Newcastle
3.0 of 5 Hotel   |   15 Westgate Road, Newcastle upon Tyne NE1 1SE , England   |  
Hotel amenities
Northumberland
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“Second visit”
4 of 5 stars Reviewed February 28, 2013

This hotel is very convenient for the station being a couple of minute's walk away. The room I had was just as good as last year, although wear and tear beginning to show a little around the bedside tables which is a shame, bathroom could have been a little cleaner (hairs down the sink plughole) However, staff are very good and checkin is quick and efficient, you are given wifi code automatically and the wifi is good, as is the flat screen tv. Bed is firm but comfortable and the heating is adjustable, if a bit noisy. I opted for room service tuna baguette which took a long time coming, but was excellent when it arrived - much better than the next morning's breakfast which was serve yourself from kept-warm sausages, bacon and scrambled egg- never works this! However coffee was good, and there were plenty of cold alternatives, although as another reviewer has said, no pastries. No problems with noise once in the room but other customers can be a trifle uncouth (and that's the women ...)

Room Tip: Choose top floor street side if you want a quiet room.
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  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
Aberdeen
Top Contributor
92 reviews 92 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 25, 2013 via mobile

Stayed here on Saturday 23rd as was in Newcastle for the girls aloud concert!

Hotel is in a great location right next to Newcastle central station so handy for trains and parking, hotel did say £8 parking overnight but it was £15! Check small print on meters but that's not a biggie when you see location.

Staff were all real pleasant helping with a taxi to arena and drinks on return to the hotel. Only comment re staff is that I did mention I had helped manage hotels and still she was very scripted, try to adapt the whole welcome spiel to essentials rather than how to use the key etc.

All In All a great stay.

Stayed February 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 25, 2013

I stayed here with my son. I was very dissappointed when I was put on the top floor whilst a group of lads who were also staying got the 3rd floor. The reception staff were friendly enough & very efficient! We stayed in a double room, not very big but it was adequate. The bathroom was dirty and you could tell that no one had bothered cleaning it. There was a hen do that evening & it did put me off dining in the restaurant as it had been taken over by the girls! Instead we opted to take our food to the room. Breakfast sounds fantastic when reading it off the menu but in reality was a massive dissappointment. The bacon & sausages were very overcooked & rubbery. The scramble eggs looked delicious but tasted blander then bland! You had to make your own toast & get your own teas & coffee! The best bit about breakfast was the cappacino machine & they provided you with proper mugs. As for the pastries that is stated on said menu...I couldn't see any. Undoubtedly this stay was not worth the £89 I had paid...good location from the train station but that is it! Breakfast was paid for separately...would not pay for it again as it was a ripoff!!

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Feltham, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 25, 2013

Booked 2 rooms, one family (2 adults and 1 child) and one double (2 pensioners) for 2 nights.Location is very convenient as its right near the train station and a short walk into the main shops etc. The hotel was fully booked over the whole weekend with groups of girls on hen weekends, I can honestly say that we never heard them all weekend and barely heard the trains.Our rooms were on the top floor and were modern and clean, although a little stained from tea/coffee mugs near the beds. But all members of my group/family were impressed and happy with our rooms. The beds were very comfortable and there were extra pillows available if needed. My only critisism of the room would be lack of toiletries, visiting for a weekend I want to bring the minimum and travel light. We all had breakfast and it was reasonable, minimal choices but tasty. The staff were the highlight of the hotel, all were friendly, helpful and accomodating especially Alex (thankyou). I would stay here again when visiting my daughter at uni.

Room Tip: Top floor rooms at the end of the corridor are the quietest.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2013 via mobile

After reading a number if reviews it seems that people want a 5* hotel but pay for a 3*.

The hotel staff were very approachable, friendly and willing to help. The rooms are small but they have made the most of the space and they are very clean.

We paid for breakfast which was nice not a big selection but all you need to get you going for the day.

Overall I was please with my hotel and would stay there again. Only negative was parking was shocked that the hotel did not have an agreement with a car park for a reduced rate.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed February 19, 2013

Back in Newcastle and happy to re-visit Sleeperz.
Staff were friendly and very helpful, the location of the hotel is ideal if arriving by train and very central to all the amenities of Newcastle city centre.
Was upgraded to a superior room which was spacious and excellent value for money. Room was smart and very clean.
Booked breakfast in advance (cheaper rate) and there was plenty of choice, both hot and cold selections.
Look forward to returning again.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darlington, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed February 18, 2013 via mobile

Ill start off with the good point.
1) location is excellent right in the centre over the road from the diamond strip
2) that's the end of my good points.

We booked to stay here for Saturday night as we were going out in Newcastle that night. Check in was great, friendly staff all looked well until we got to our room.

Rooms are tiny and you cannot swing a cat in there! You have a bed a small desk and one stool which had greasy hand prints on it. The bathroom was a tiny cubicle about a step away from your bed. Sliding see through door which doesn't lock! Tiny sink and a shower right next to the loo basically a tiny wet room.
For £90 a night this was ridiculous, no space to un pack or put anything, no space to get ready and it felt very closterphobic and you did not feel at home!

We did not stay in this hotel we rang up a nearby hotel Jury's Inn which was a million times better! And left straight away. This hotel was not going to spoil our weekend!

If your a group of lads and your not really going to be in your room much this is perfect if your a group of girls you have no space to get ready for your night out and there are much better hotels to stay in than this one.

Highly disappointed with this hotel would not reccomend as I said Jury's Inn is so much nicer and more spacious with a real bathroom and space to un pack and get ready this hotel was a joke

  • Stayed February 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, General Manager at Sleeperz Hotel Newcastle, responded to this review, February 19, 2013
Thank you for your review. I am sorry to hear that you were not satisfied with your room. The vast majority of guests comment extremely positively about the quality of the rooms and the standard of fittings; the clever design, more than makes up for its compact size. As you can see from the majority of reviews we are rated very highly on all aspects of our rooms and service and have been awarded a TripAdvisor 'Certificate of Excellence' with a rating of 4.5 earning us a place amongst the best hotels in Newcastle. We have only received this award by offering exceptional service and a great product that most of our guests enjoy, resulting in excellent ratings. I understand that you preferred to move hotels to stay with your friends without really giving us a chance to show you another larger room and how good a hotel we are. That is a pity as you would have had a great night's sleep, a fabulous breakfast and enjoyed our modern, stylish lounge before your departure on Sunday morning.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleeperz Hotel Newcastle

Address: 15 Westgate Road, Newcastle upon Tyne NE1 1SE , England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #15 of 77 hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sleeperz Hotel Newcastle 3*
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