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“Lovely stay ” 5 of 5 stars
Review of Sandman Signature Newcastle Hotel

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Sandman Signature Newcastle Hotel
4.0 of 5 Hotel   |   Gallowgate, Newcastle upon Tyne NE1 4SD, England   |  
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1 review
“Lovely stay ”
5 of 5 stars Reviewed August 15, 2014

Lovely hotel and great service. Misunderstanding with the room, but more than made up for it with complimentary champagne and excellent service. We were upgraded to the best suite in the hotel for our wait, we had our own floor and balcony. Would recommend to anybody.

Stayed August 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, September 17, 2014
Dear Maria W,

Thank you for taking the time to provide us with your feedback. It’s great to see you enjoyed your stay with us and we would love to see you again soon!

Kind regards,

Liam Redshaw
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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659 reviews from our community

Traveler rating
    309
    221
    99
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    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
Brighton, United Kingdom
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 14, 2014

Was in Newcastle for work and stayed one night and was impressed with the hotel. Welcoming staff, modern feel and the room was great. Had all the little luxuries for a comfortable night. Had a really quiet nights sleep. Nice breakfast selection. Highly recommend!

Room Tip: Floor nine , great views
See more room tips
  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, September 17, 2014
Dear AdamPage,

Thank you for taking the time to provide us with your feedback. It’s great to see you enjoyed your stay with us and we would love to see you again soon!

Kind regards,

Liam Redshaw
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 14, 2014

We felt the hotel fell short of its 4 stars. The rooms are small and lack the comforts you expect of a 4 star hotel. I would agree with other reviews stating the rooms are starting to look a bit tired. As the hotel is still fairly new I dread to think what they will be like in a year or two. On the plus side the hotel was clean, well situated and the staff were friendly and efficient. It is ok at the right price but certainly not what you expect from a 4 star hotel.

Room Tip: Request a high floor room [less noise]
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, September 17, 2014
Dear David R,

Thank you for taking the time to provide us with your feedback. It’s great to see you enjoyed your stay with us and we would love to see you again soon!

Kind regards,

Liam Redshaw
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leighton Buzzard, United Kingdom
2 reviews
5 of 5 stars Reviewed August 14, 2014

My boyfriend brought me here for a weekend break. Stayed here in a nice room in June. Good location practically on the doorstep of St. James Park. The welcome in reception was the best I've ever received in a hotel and staff were helpful and friendly. The hotel was clean, modern, and overall the facilities were great. The room was nice and quiet even though it was a busy weekend. The bed was comfortable, we had a great nights sleep. The bathroom was lovely.
Really good value for money.I would definitely stay here again

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, September 17, 2014
Dear JoannaPhil,

Thank you for taking the time to provide us with your feedback. It’s great to see you enjoyed your stay with us and we would love to see you again soon!

Kind regards,

Liam Redshaw
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 13, 2014

Had an enjoyable stay at the hotel. The hotel/reception staff are so lovely and welcoming. The room was a good size and very clean. The room was a bit rough around the edges and you could see it needed touched up with paint in some places. Breakfast was good and nice to eat in the restaurant area. One of my big complaints would be the free wifi was really unreliable. Hotel is in a very handy location for Eldon Square and shopping. Would stay here again.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, September 17, 2014
Dear Landau83,

Thank you for taking the time to provide us with your feedback. It’s great to see you enjoyed your stay with us and we would love to see you again soon!

Kind regards,

Liam Redshaw
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 13, 2014

I thought the hotel looked really exclusive. The staff there were very nice & helpful especially the George Clarke lookalike. I would definitely stay here again. I did find the hotel quite expensive though but overall it was worth it.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, September 17, 2014
Dear Cathy B,

Thank you for taking the time to provide us with your feedback. It’s great to see you enjoyed your stay with us and we would love to see you again soon!

Kind regards,

Liam Redshaw
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 11, 2014

My husband and I stayed here on Friday 8th August as part of a birthday gift my sister had bought me. I was looking forward to a chilled day & then meeting friends for drinks & food later in the evening. The male receptionist was welcoming & helpful. The room was small but furnished to a good quality. One of the bedroom lights was noisy and I would have preferred a bath as well as a shower but they are my only criticisms of the facilities. Room service was prompt, both for a late lunch then desserts & hot chocolates later that evening. Evening meal & breakfast in Shark Club was lovely (I've written a separate review). I had a great night's sleep. Overall, I would recommend this hotel for business travellers, partygoers or those coming to watch football at St James. As it has no spa or gym facilities, it's not really a chill out hotel, so if you're looking for a luxury relaxation trip or a couples break then I'd say go elsewhere.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, September 17, 2014
Dear Julie S,

Thank you for taking the time to provide us with your feedback. It’s great to see you enjoyed your stay with us and we would love to see you again soon!

Kind regards,

Liam Redshaw
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandman Signature Newcastle Hotel

Address: Gallowgate, Newcastle upon Tyne NE1 4SD, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #14 of 79 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sandman Signature Newcastle Hotel 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Sandman Signature Newcastle Hotel sits in the city center of Newcastle, surrounded by key attractions in the city such as the iconic Newcastle United Football Club Stadium, China Town, city center shopping district, Newcastle University, etc. (All this within 5 minutes walking radius) In addition we are just few minutes walk away from the Theatre Royal, the Centre of Life, the city Quayside and a great selection of restaurants and bars to enjoy this vibrant city. ... more   less 
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