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“What a shame” 3 of 5 stars
Review of Sandman Signature Newcastle Hotel

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Sandman Signature Newcastle Hotel
4.0 of 5 Hotel   |   Gallowgate, Newcastle upon Tyne NE1 4SD, England   |  
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Hotel website
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Hotel amenities
Special Offer
Exclusive Weekend Savings
Certificate of Excellence 2014
Sheffield, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
“What a shame”
3 of 5 stars Reviewed May 26, 2013

This is a newly built and modern hotel in the city centre. Our room was brilliant with a very comfortable king-szed bed (it was a King Room) and an amazing bathroom and shower.
The staff were all lovely although we were woken by a knock from room service trying to deliver someone else's food to our room.
BUT...the hotel "bar" is a noisy sports bar. On the Saturday night we stayed it was full of loud music, loud people, sticky floors and was seriously understaffed. There is nowhere at all for guests to relax with a nice drink after an evening out or indeed instead of an evening out.
Breakfast is served in the same beer-scented bar and costs £15 per head so we passed and went off to the Fat Hippo in Jesmond for a superb full english!
It's not a cheap hotel and this is a major flaw. As a veteran of umpteen city centre hotels this is a shortcoming which will prevent me from booking here again.
What a shame..!

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, May 28, 2013
Dear Michael R,

Thank you for taking the time to review your stay we appreciate all feedback from our guests great to hear how you found your room amazing. This weekend was extremely busy for the bar and restaurant with sporting events which are very popular in the city please accept my apologies for any inconvenience caused directly to you, your feedback will be given to the management tem of the restaurant to review.
Once again thank you for the review

Kind regards,
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724 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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English first
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 26, 2013 via mobile

Stayed over whilst grandson in Great North Childrens Hospital, top location for everything in Newcastle, football ground, RVI Hospital, City Center shopping and night life. Hotel exceptionally clean, staff polite and helpful, rooms very good and modern, value for money compared to other hotels in newcastle that we have stayed in. Had breakfast which was very good and the staff were top. Would definitely use again on next stay in newcastle

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, May 28, 2013
Dear Ldb49,

Thank you for taking the time to review your recent stay at Sandman Signature Hotel Newcastle, great to hear how you and your grandson had a great stay in Newcastle. We look forward to welcoming you back in the future!

Kind regards,
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London, United Kingdom
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 25, 2013

Lovely hotel in the heart of Newcastle. We were greated by smiley Paul who explained us everything we needed to know about surrounding area and hotel itself. Room was spacious and clean with nice view over the stadium and old town. We had another nice chat with Agnieszka who came to check if we were happy with our room and change ironing board. Very friendly team working here. Hotel itself has nice vibe and decor. Maybe a bit unfinished here and there but overall we were very pleased with our stay. It had everything what we needed and location was perfect. Thank you to friendly staff for all those nice smiles.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, May 28, 2013
Dear Aga S,

Many thanks for your review of Sandman Signature Hotel Newcastle, Both Paul and Aga are extremely grateful of such great feedback – thank you! It’s great to hear how much you like the hotel and we hope you will come back next time you are in Newcastle.

Kind regards,
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Stockton-on-Tees, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 21, 2013

We usually stay in one of the Quayside hotels when we stay in Newcastle but, because we were going to a concert at the City Hall we decided to try this hotel for a change. The hotel is in a good location directly opposite St James Park and literally two minutes away from the shops, bars and restaurants. We were upgraded to a suite which was an added bonus.

The staff were all very friendly, particularly in the bar, and although the bar is very lively and a bit noisy we had a great night.

We would have no hesitation in recommending this hotel for a city break, although perhaps it's not the place for a romantic weekend.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, May 28, 2013
Dear Llw35,

Thank you for taking the time to review your recent stay at Sandman Signature Hotel Newcastle great to hear how you decided to try us instead of your usual hotel and its sounds like we did not disappoint! Sounds like you had a great stay and we hopefully will see you again when next in Newcastle.

Kind regards,
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Southend-on-Sea, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2013

Really enjoyed my 2 day stay here to attend meetings nearby. I was given a family room and was pleasantly surprised with the amenities available including the kitchenette and 3 tv's!
Certainly one I will be recommending and using again

Room Tip: Family rooms are very comfortable. I was on 2nd floor and could not hear traffic, noise from bar etc...
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, May 21, 2013
Dear Ranjybaby,

Many thanks for such a great review of your recent stay at Sandman Signature Hotel Newcastle great to her how you loved the room , we hope to see you again in the future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 15, 2013 via mobile

This was our second stay at the sandman the location is good, this time we had a standard room - average room lookin a little worn - cusions on bed removed coz were hairy. ?? Old condom wrapper under bed cleanliness average limited dont stop in s front facing room road noise very loud ! Parkin over road ok no spa is still a negative - bar next door can be expensive - next time we will look for an alternative a think

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
85 reviews 85 reviews
41 hotel reviews
Reviews in 47 cities Reviews in 47 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed May 14, 2013

My stay at the Sandman was for 2 nights to attend a nearby conference - all the staff were very helpful especially as the hotel was very busy.

My room was very clean and comfortable with a view over the city towards St James' Park - lovely comfortable bed and free interenet access. The room also had a small fridge rather than a mini bar which meant you could purchase wine, beer etc and store it without the often expensive minibars found in other hotels. As the building used to be an office block the air conditioning units were placed against the wall of my room and was rather noisy but they did work well. I was pleased to see the tea, coffee, biscuits etc supported a local firm RIngtons and the biccies were rather nice too.

I only bought one drink in the Shark Bar so it would not be correct to comment on the bar itself but the breakfast served in there during the morning had a good selection of hot and cold items and quick friendly service.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sandman Signature Newcastle Hotel

Address: Gallowgate, Newcastle upon Tyne NE1 4SD, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #21 of 83 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sandman Signature Newcastle Hotel 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Sandman Signature Newcastle Hotel sits in the city center of Newcastle, surrounded by key attractions in the city such as the iconic Newcastle United Football Club Stadium, China Town, city center shopping district, Newcastle University, etc. (All this within 5 minutes walking radius) In addition we are just few minutes walk away from the Theatre Royal, the Centre of Life, the city Quayside and a great selection of restaurants and bars to enjoy this vibrant city. ... more   less 
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