Arrived at heroes hotel/hostel and we weren't quite sure how to get into the hotel as there was no other entrance except through the chippy/takeaway. As we walked in we were greeted by the stench of greasy fatty oily disgrace in the air and a woman shouting over the counter asking us if we were checking in, dont think any of us could quite believe it. While checking in we were told the code for the security door was written on the chip shop counter for the world to see and if we needed towels to give them a shout so we thought fair enough. We were in room 8 there was 7 of us sharing this room there was 3 triple bunk beds. We soon realised that other than the beds there was little else not even curtains not that you needed them as the windows were so black with filth it was permanently dark. There was no towels in the room so only one of the group had a shower as she had her own towel and nobody dared risking going down to ask for towels as we were unsure what we would get. The shower broke while she was in there. There was tears in the carpet and a piece of metal sticking out of the carpet that I managed to hurt my foot on. There was 1 key between 7 of us and what we werent told is to leave the key behind the counter when we went out so it caused a whole fight when I arrived back leading to me sat for a good hour unable to get in my room as our group had separated! I was threatened with being asked to leave by a man behind the counter for asking for a spare key several times. Absolute disgrace.
Outside our room there was a bucket filling up with brown water that was coming from the ceiling and a giant yellow mayonnaise bucket was placed underneath and towels thrown down to catch the overflow that was happening in the morning when we got up as it had not been emptied all night.
£30PP is by far the biggest joke I have ever come accross in my life. I wouldnt pay a pound to stay here it's a hotel from hell and needs shut down, NOW!!!!
- Official Description (provided by the hotel):
- Budget Hotel/Hostel Welcome to Heroes Hotel - Hostel... Heroes Hostel-Hotel is within the walls of the City of Newcastle on Tyne. It is 10 metres from the famous 'Bigg Market'. You are within walking distance of the Theatre Royal, the Cathedrals, the Metro Radio Arena, Newcastle United Football Ground, the Newcastle Quayside and Bridges. 'The Gate' entertainment complex, bars and Aspers Casino. The 'EldonSquare' Shopping Centre is only 100 metres from Heroes Hostel-Hotel. The Gateshead MetroCentre is a 15 min bus or train ride away. The whole of the North East history is within your reach, visit the world famous 'Hadrians Wall' and 'Vindolanda Roman Camp' which is an acclaimed World Heritage site. Also Fun days can be arranged such as paintballing, go-karting, clay pigeon shooting Heroes Hostel-Hotel is in the City Centre and is in a redeveloped Victorian Building. It has 11 bedrooms over 3 floors, comprising Twin & Triple Bunk Beds in 11 rooms for 1, 2, 3, 4, 5, 6, 8 and 9 persons. All of the 11 rooms are en-suite with shower, toilet & washbasin. The private rooms all include bed linen and private shower rooms. Guests can also make use of free Wi-Fi at Heroes Hotel. ... more less
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