Mailmaison in Newcastle is in a great location, and we had a great room with a fantastic view of the Millennium bridge and the Baltic. There was a lot of noise from the street at night, but I think you have to expect that as the hotel is on the busy Quayside where people are partying into the early hours.
There were two reasons why our stay was disappointing. The first and most important is that we didn't feel welcomed by the staff - it was so different from the far superior customer service we experienced at the Malmaison in Birmingham earlier this year. Newcastle is an exceptionally friendly city - it is a pity that their staff can't convey this!
The second reason was that the hotel struggled to cope with a large wedding party along with their non-wedding guests - e.g. our original dinner booking was moved back by 2 hours because of the wedding party. Not good enough when you've booked dinner early because you need to get somewhere! We ended up eatting in our room - a compromise that might have worked, except that the food was poor. We wished we'd gone to one of the restaurants nearby.
- Also Known As:
- Malmaison Newcastle Hotel Newcastle Upon Tyne
- Malmaison Newcastle Hotel
- Malmaison Newcastle Upon Tyne
- Malmaison Newcastle Hotel Upon Tyne
- Official Description (provided by the hotel):
- Fog on the Tyne? Let's hope not. Otherwise you'll miss the great view of the Tyne Bridge you get from our hotel in Newcastle city centre. But then, when you're staying at Malmaison Newcastle, it's the views on the inside that tell you your boat's come in. While you're right at the heart of Newcastle's great shops and exciting nightlife, the lure of MALBAR's legendary cocktails and the Mal Brasserie's classic dishes with a twist is pretty strong. And who wants to spend all night out on the town when one hotel in Newcastle has a whole floor with a shipbuilding theme and bathtubs you could sink a battleship in? It could only be the Newcastle Mal. ... more less
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