Hotel located on quayside next to Millennium bridge with a beautiful view of the 5 bridges. Room was very large, bathroom was very small. Bed was very firm but I slept well. Breakfast was good and tasty. Decor is very dark (dark purple corridors). Overall a decent place but not worthy of 5 stars.

We stayed in this Hotel a few years back when it had just opened and were wowed by the decor and the views. A repeat visit in 2009 saw a few cracks starts to appear. However a more recent stay shows the years have not been worn well. A decade ago the signature color scheme was impressive but is now sadly dated and bit gloomy. What was cutting edge in 2001 now looks like Willy Wonka's retirement home for aging footballers.

Service was very good and the location is hard to beat. Food wise, well, again, the once impressive restaurant now looks tired. The food is well intentioned but ultimately average.

For the price, the game has been raised locally and the Mal just isn't keeping up.

Nice location beside river. Some good restaurants nearby. Room was large and comfortable. Bathroom had very nice toiletries but was small in comparison to room. Breakfast was a little disappointing. Buffet part of breakfast could have had more selection. Parking convenient to hotel and overall a good stay.

I attended the hotel as I was attending Newcastle County Court the following day. The hotel is excellently located for the Court and offers competitive rates to barristers, thus my reason for visiting Newcastle.

The room was quiet and comfortable and served as a perfect location to work within.

Room service was excellent.

The bar area was relaxed and had a great atmosphere.

Recommended, especially for business travel.